Bret Hansen
Cedar City,UT
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
I&R Technician
SC Broadband
Cedar City, UT
05.2016 - Current
- Performed installation and repair of residential and commercial telephone systems, including wiring and cabling.
- Maintained records of customer service requests to ensure follow-up.
- Troubleshot technical issues related to voice services, such as call forwarding and voicemail.
- Programmed VoIP phone systems to meet customer needs.
- Assisted customers with setting up their VoIP phones and troubleshooting any associated problems.
- Provided technical support for customers regarding products or services offered by the company.
- Installed new lines in homes or businesses utilizing a variety of wiring methods.
- Tested connections for integrity before activating them for use by customers.
- Configured routers, switches, modems, gateways and hubs as necessary to provide optimum performance levels for customers' networks.
- Diagnosed complex networking problems using packet sniffers and other network analysis tools.
- Set up VPNs for customers who required secure remote access.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, set up and repaired devices and system components.
- Assembled and installed communication equipment.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Installed and repaired distribution racks and cables.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Education
High School Diploma -
Beaver High School
Beaver, UT05.2008
Skills
- Trench Digging
- Safety Awareness
- Troubleshooting and Diagnosis
- System Repair
- Electrical Troubleshooting
- Installing Equipment
Affiliations
- Avid golfer and softball player.
- Love getting involved in community activities.
Languages
Spanish
Limited
Accomplishments
- URTA golf Champion.
- receive many extra mile awards in current job
Certification
- CPR
- Light emergency preparedness
Timeline
I&R Technician
SC Broadband
05.2016 - Current
High School Diploma -
Beaver High School
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