Articulate Storyline 360
Bret Holden
1953 17th St. Cuyahoga Falls,OH
Summary
Instructional design leader with 15+ years of experience creating e-learning and instructor-led content using Articulate, Captivate, Vyond, Camtasia, and LMS platforms. Achieved a 33% increase in employee retention, and built a 5-star rated service business. Proven collaborator across cross-functional teams, delivering impactful training experiences.
Overview
15
15
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Owner, Instructional Designer, Trainer, Lead DJ, Coordinator
One T Entertainment
Cuyahoga Falls, USA
05.2010 - Current
- Company Overview: Founded and managed a mobile DJ and photo booth company that delivers high-quality event services, focusing on customer satisfaction.
- Developed and led employee training programs, focusing on customer service and product knowledge.
- Managed 100+ annual events with a perfect 5-star client rating (200+ reviews), and a 7-time WeddingWire Couple's Choice Award recipient.
- Created training materials (videos, scripts, quick reference guides, SOPs), and scalable systems that enhanced performance.
- Designed custom event planning forms for efficient event management.
- Created and offered additional materials to enhance training.
- Managed daily operations and staff scheduling for efficient workflow.
Senior Training and Development Specialist
PNC Bank
Brecksville, USA
06.2016 - 05.2020
- Designed and delivered technical and non-technical training for over 900 call center associates across six states, increasing new hire knowledge retention by 33%.
- Created training materials aligned with business goals and adult learning principles, improving performance across diverse learning styles.
- Tracked learner progress using LMS and other platforms, analyzing performance data to enhance content and training outcomes.
- Collaborated with leadership and SMEs to iterate on training based on evolving business needs, and learner feedback.
- Coordinated with cross-functional teams to align training objectives with business goals.
- Designed engaging e-learning courses using Articulate Storyline and Adobe Captivate.
- Developed assessment tools to evaluate learner understanding and retention.
- Conducted needs analysis to identify training gaps and opportunities for improvement.
- Facilitated workshops using interactive methods to enhance learning engagement.
Onboarding, Training & Development Specialist
Apple, Inc.
Cleveland, USA
04.2012 - 06.2016
- Created dynamic training environments utilizing job aids, videos, and live sessions to support technical training for software and hardware solutions.
- Onboarded new hires and provided ongoing education for Apple employees on customer service, technical processes, and hardware/software solutions.
- Delivered training to ensure proficiency in Apple's ecosystem, enabling employees to support customers, and troubleshoot technical issues.
- Ensured high-quality service delivery by maintaining up-to-date training materials and providing real-time feedback to employees, utilizing NPS and customer feedback.
- Proficient in learning and mastering new software to train trainers and teach customers.
- Facilitated workshops, and contributed to the development of long-term professional growth strategies for employees.
- Coordinated schedules and logistics for program sessions and community events.
Accomplishments
- Increased new hire knowledge retention by 33% through instructional design and performance-driven training at PNC Bank.
- Developed scalable onboarding and training programs that supported 900+ employees across 6 states using eLearning, job aids, and LMS platforms.
- Built and led a 5-star rated service business with over 200 verified reviews and 7 consecutive WeddingWire Couple’s Choice Awards.
- Created engaging training content using Articulate, Vyond, Camtasia, and Final Cut Pro to support learning across technical and customer service roles.
- Mentored aspiring entrepreneurs and youth, including hosting a hands-on Mobile DJ Camp and participating as a guest speaker for high school business students.
Skills
Learning management systems (LMS)
- Content management systems (CMS)
- Knowledge base management
- Instructional design
- Needs analysis
- ADDIE
- Adult Learning Theory
- Instructor-led training
- Virtual facilitation
- E-learning development
- Microlearning
- Performance support
- Training evaluation
- Project Management
- Customer enablement
- Customer training
- Onboarding content
- User satisfaction
Software
Articulate Rise 360
Camtasia
Vyond
Final Cut Pro
Logic Pro
Adobe Creative Suite
Canva
SharePoint
Microsoft Office Suite
Google Workspace
Dropbox
Youth Engagement & Community Leadership
Mentor & Guest Speaker | EntrepreNEW Entrepreneurship Program
2020 – Present | Northeast Ohio
- Mentor high school juniors annually, guiding students through business planning, personal growth, and career exploration.
- Serve as a recurring guest speaker for senior entrepreneurship classes, sharing industry insights and leadership strategies.
- Support the program’s mission by volunteering at fundraising events and chaperoning the senior class trip.
- Recognized for fostering meaningful connections with students and promoting innovation, business literacy, and community impact.
Youth Mobile DJ Camp – Program Creator & Facilitator
- Designed and facilitated an immersive youth training camp introducing students to the fundamentals of mobile DJing.
- Built the program from the ground up, combining interactive instruction with hands-on learning experiences.
- Taught campers skills in equipment setup, audio level control, microphone technique, music mixing, and audience engagement.
- Empowered participants to host their own events, leaving with a strong foundation and resources to continue their DJ journey.
Interests
Hiking
Yoga
Climbing
Meditation
Movies
Video Games
Amusement Parks
Spending time with my family
Trying new restaurants
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time offWork from home optionPersonal development programsHealthcare benefitsTimeline
Senior Training and Development Specialist
PNC Bank
06.2016 - 05.2020
Onboarding, Training & Development Specialist
Apple, Inc.
04.2012 - 06.2016
Owner, Instructional Designer, Trainer, Lead DJ, Coordinator
One T Entertainment
05.2010 - Current
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