Bret Kauffman
Springfield
Summary
Seasoned professional with over three decades at Stanley Steemer of the Ozarks, demonstrating exceptional leadership in achieving double-digit revenue growth and enhancing customer satisfaction. Skilled in problem-solving and relationship building, adept at improving quality processes and fostering team growth. Expert in time management and maintaining high service standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Crew Chief
Stanley Steemer of the Ozarks
12.1989 - Current
- Achieved double digit revenue growth percentage YOY 27 of 35 years.
- Maintained highest service and product add-on rate.
- Managed team according to company standards and compliance requirements.
- Communicated effectively with clients, addressing concerns promptly to maintain strong and loyal working relationships.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Quality Manager
Stanley Steemer of the Ozarks
09.2004 - 12.2022
- Improved quality processes for increased efficiency and effectiveness.
- Enhanced customer satisfaction by inspecting, monitoring, and addressing customer complaints promptly and efficiently.
- Trained and coached junior staff members on quality process and procedures, fostering growth among team members, and a strong reputation in the community.
- Attended trainings and seminars to learn, refine, and train team members on current cleaning methodologies and best practices.
Education
High School Diploma -
Parkview High School
Springfield, MO05-1989
Skills
- Attention to detail
- Problem-solving
- Time management
- Relationship building
Certification
Structural Damage Certificate - 2001
IICRC (Institute of Inspection, Cleaning, and Restoration Service) Certified -2000 and Member - 2000-2008
Timeline
Quality Manager
Stanley Steemer of the Ozarks
09.2004 - 12.2022
Crew Chief
Stanley Steemer of the Ozarks
12.1989 - Current
Structural Damage Certificate - 2001
IICRC (Institute of Inspection, Cleaning, and Restoration Service) Certified -2000 and Member - 2000-2008
High School Diploma -
Parkview High School
Similar Profiles
John FarmerJohn Farmer
Carpet Cleaning Technician at Stanley Steemer InternationalCarpet Cleaning Technician at Stanley Steemer International
Joel HafnerJoel Hafner
Video Director at Stanley SteemerVideo Director at Stanley Steemer
Robert BooneRobert Boone
Lead Technician at Stanley Steemer (Air Duct Division)Lead Technician at Stanley Steemer (Air Duct Division)