Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bret Matheson

Guthrie,OK

Summary

Dynamic Appliance Specialist with extensive experience at Lowe's, excelling in customer service and sales. Proven ability in appliance installation and diagnostic skills, enhancing customer satisfaction and driving repeat business. Recognized for building strong client relationships and effectively managing complex negotiations, resulting in increased profitability and loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Appliance Specialist

LOWES
12.2023 - 10.2024
  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Conducted in-depth product research to stay current on industry trends and emerging technologies.
  • Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
  • Educated customers on use, care and adjustments of appliances.
  • Gave accurate and detailed quotes to customers prior to starting work.

Commercial Sales Specialist

LOWES
09.2013 - 01.2023
  • Developed long-term relationships with clients, resulting in repeat business and referrals.
  • Provided ongoing account management support for commercial clients, ensuring high levels of retention and satisfaction.
  • Used [Software] to compile [Type] data and create visually appealing charts and graphs for reports and presentations.
  • Handled complex negotiations involving multi-year agreements where necessary so as not only secure new deals but also improve overall profitability margins over time.
  • Conducted market research to identify trends, opportunities, and threats in the commercial sector.
  • Managed a diverse portfolio of clients across multiple industries while maintaining a strong focus on individualized solutions for each business''s unique needs.
  • Developed robust relationships across various organizational levels within both existing and prospective client organizations, which ultimately translated into enhanced customer loyalty rates.
  • Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
  • Presented bids and contracts for potential clients to review during meetings.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

CSA

LOWES
02.2011 - 08.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Cashier

LOWES
01.2010 - 01.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Open Source

Illinois Valley High School
Cave Junction, OR
03-2009

Skills

  • Repair techniques
  • Appliance installation
  • Power tools proficiency
  • Diagnostic skills
  • Warranty procedures
  • Plumbing basics
  • Diagnosing problems
  • Power tools operation
  • Computer skills
  • Maintaining inventory
  • Blueprint interpretation
  • Service sales
  • Electrical
  • Multitasking
  • Product knowledge

Accomplishments

  • Achieved [Result] through effectively helping with [Task].

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Appliance Specialist

LOWES
12.2023 - 10.2024

Commercial Sales Specialist

LOWES
09.2013 - 01.2023

CSA

LOWES
02.2011 - 08.2013

Cashier

LOWES
01.2010 - 01.2011

Open Source

Illinois Valley High School

Similar Profiles

CREATE PROFILE
Bret Matheson