Summary
Overview
Work History
Education
Skills
Timeline
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Bret McCormick

Summary

Dynamic hospitality professional with extensive experience at SixtyFive Bar at Rainbow Room, excelling in high-pressure environments. Proven track record in team leadership and project management, enhancing guest satisfaction through exceptional service and craft cocktail expertise. Adept at utilizing POS systems and fostering client relationships to drive retention and loyalty.

Overview

14
14
years of professional experience

Work History

Server

SixtyFive Bar at Rainbow Room
09.2017 - Current
  • Providing a fine dining guest experience in an elevated and iconic New York venue; with an emphasis on multi-course dining, craft cocktail knowledge and a revolving cultivated wine list
  • Responsible for extensive hospitality knowledge including proper fine dining etiquette; main dining room and private dinners, cocktail receptions, and special events
  • Responsible for the training and development of new hire staff adhering to service standards of venue

Events/Bartender

Thomas Preti Events
08.2015 - 06.2018
  • Worked closely with my Captain to execute all service functions of the event requested of the client
  • Assisted in the delivery/building and load out of all event functions
  • Adhered to all company standards and practices to exceed guest expectations and cultivate client retention

Concierge

Abigail Michaels Concierge
03.2016 - 10.2016
  • Assisting guests and provided with full customer service to satisfy their needs and continue brand loyalty
  • Worked with many international guests and learned how to adapt to necessary locations/requirements as needed
  • Responsible for taking in extensive product knowledge and utilizing that to advance the sale
  • Maintaining the satisfaction of guests by meeting and exceeding the high standards set by the company

Data Entry

Beacon Hill Associates
02.2015 - 09.2015
  • Responsible for all executive functions including answering phones, data entry and assisting clients/guests as needed through the business day
  • Being able to perform a wide array of functions based on the needs of the client for that day
  • Maintaining the satisfaction of the clients while upholding the high standards of the company

Assistant Bar Manager

Sweet Hospitality Group
10.2012 - 07.2015
  • Performed all manager functions including cash handling/processing daily paperwork and overseeing a daily staff of 6 employees
  • Responsible for assisting a large volume of patrons in a time sensitive environment
  • Assisted with the setup and working of all special events

Assistant Office Manager

OvationTix-TheaterMania
07.2011 - 02.2013
  • Assisted patrons via e-mail and phone to discover and execute their desired needs and requirements, through suggestive selling and customer assistance
  • Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customer situations with tact and ease
  • Possessed the ability to find and utilize critical information with the use of e-mails and spreadsheets

Education

A.S. - Theater Arts

Niagara Community College

Skills

  • Proficient in Microsoft Word
  • Proficient in Outlook
  • Proficient in Excel
  • POS systems
  • Knowledgeable in social media B2B marketing
  • Project management
  • Ability to work in a high-pressure environment
  • Team leadership
  • Delegation
  • Continuing education
  • Team building

Timeline

Server

SixtyFive Bar at Rainbow Room
09.2017 - Current

Concierge

Abigail Michaels Concierge
03.2016 - 10.2016

Events/Bartender

Thomas Preti Events
08.2015 - 06.2018

Data Entry

Beacon Hill Associates
02.2015 - 09.2015

Assistant Bar Manager

Sweet Hospitality Group
10.2012 - 07.2015

Assistant Office Manager

OvationTix-TheaterMania
07.2011 - 02.2013

A.S. - Theater Arts

Niagara Community College

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Bret McCormick