Bret Murray
Sierra Vista,AZ
Summary
Dedicated Commercial Sales Manager with over 40 years of experience. Accomplished at providing honest and constructive employee feedback and efficient performance reviews. Effective at implementing new technology and accurate sales and market forecasting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Owner/operator
Bowler Solutions Pro Shop / Aka Bret's Pro Shop
2016.03 - Current
- Full service pro shop.
- Consulted with customers to assess needs and make recommendation of equipment, layouts, grip, etc.
- Plug, redrill, resurface and repair bowling balls.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Accomplished bowler with decades of experience
Commercial Sales Manager
Stan Greer Millworks
2021.08 - Current
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Responded to customer feedback in professional and constructive way.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Provided local market insight and identified trends.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Performed monthly reconciliation of open purchasing orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Pro Service Specialist
Lowes. Inc.
2019.03 - 2021.08
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
- Handled customer inquiries and suggestions courteously and professionally.
- Ensured strict compliance with regulatory requirements, reducing risk exposure while maintaining a strong reputation for the company.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed a diverse portfolio of projects, ensuring successful completion within budget constraints and meeting client expectations.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Issued tickets to customers and collected payment and fees for desired services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Business Administration And Management
Pasadena City College
Pasadena, CASkills
- Sales processes
- Purchasing
- Warehouse Management
- Profit analysis
- Time Management
- Bowling Ball layouts and drilling
- Learned under Bill Taylor in 1980 80's and Mo Pinel in 2018
Certification
IBPSIA Certified
Timeline
Commercial Sales Manager
Stan Greer Millworks
2021.08 - Current
Pro Service Specialist
Lowes. Inc.
2019.03 - 2021.08
Shop Owner/operator
Bowler Solutions Pro Shop / Aka Bret's Pro Shop
2016.03 - Current
Associate of Arts - Business Administration And Management
Pasadena City College
IBPSIA Certified
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