Detail-oriented Operations Manager with 9 years of experience in the Supply Chain industry. Skilled at closing sales and maintaining great customer relationships with ease and professionalism. Reliable and enterprising worker focused on maximizing revenue.
Overview
10
10
years of professional experience
Work History
Operations Manager
AiFleet
Austin, TX
01.2022 - Current
Managed end-to-end operations for fleet of 15 drivers, optimizing routes and maintenance.
Utilized proprietary AI software to develop weekly plans based on drivers’ preferences and efficiency.
Achieved over $3M in revenue with highest target rate of 96% among all employees.
Maintained profitability through effective cost management despite driver turnover and operational changes.
Negotiated freight rates while fostering strong relationships with brokers and drivers in high-pressure environment in historically low freight market.
Account Executive
CargoBarn Inc.
Austin, TX (remote)
05.2021 - 01.2022
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Prepared quotes for potential and current clients, based on changing markets, customer conditions and competitor activity.
Generated $445k profit margin to date
Inside Sales Representative
CargoBarn Inc.
Austin, TX (remote)
06.2020 - 05.2021
Developed a book of business by building relationships and providing short & long term solutions for my customer's supply chain needs.
Negotiated prices and devised strategies to grow customer base and improve monthly sales.
Identified and achieved standards and expectations, consistently exceeding sales goals.
Business Development Representative
Sitetracker
Austin, TX
07.2019 - 05.2020
Implemented guidelines with my Account Executive for long and short-term development opportunities and created instructional roadmaps.
Improved initiative outreach and building engagement by executing social media and conference marketing campaigns on top of general outreach.
Leveraged trends in customer industries and marketplaces (race to 5G, network providers) to shape value-added solutions and approaches for key audiences.
$2.9M in pipeline generated.
27 SQLs generated - 36% of total meetings booked (74 meetings.)
Vice President of Sales
Nolan Transportation Group, LLC
Irving, TX
10.2017 - 05.2019
Oversee a book of business averaging $400k/month in total revenue and $80k/month profit margin achieving sales in excess of $100K two separate months
Generated $10.7M in total revenue and $2.4M in profit margin
First ever Vice President of Sales in DFW office & 11th VP in company's history
Managed an operations team of four people maximizing daily sales productivity and providing customer service, to increase customer retention
Identify, qualify and strategically pursue accounts that show future opportunities for sales and growth
Acquired 45 new customers, creating strong customer relationships while simultaneously implementing a unique way to prioritize and service each customer based on their individual needs and expectations
Senior Account Manager
Nolan Transportation Group, LLC
Irving, TX
01.2017 - 09.2017
Averaged $315k/month in total revenue and $62k/month during Senior Account Manager tenure
Finished as the top salesman in DFW each of the nine months as a Senior Account Manager
Coordinated and directed a two-person operations team to increase load volume, acquire new business, and grow the number of current customer accounts
Recognized unique client needs and developed custom Standard Operations Procedures to maximize individual customer satisfaction and production
National Account Manager
Nolan Transportation Group, LLC
Irving, TX
06.2015 - 12.2016
Started at zero, requiring 75+ daily cold calls, building the foundation of my book of business
Consulted customers on the most practical and reliable logistical practices based on current market conditions
Managed customer negotiation, collaboration, and coordination to facilitate a seamless and positive customer experience
Education
BACHELOR OF SCIENCE - INTEGRATED MARKETING COMMUNICATIONS-BUSINESS MINOR
University of Mississippi
Oxford, MS
2015
Skills
Collaborative
Trouble shooter
Influential negotiator
Adaptable
Critical thinker
Self starter
Timeline
Operations Manager
AiFleet
01.2022 - Current
Account Executive
CargoBarn Inc.
05.2021 - 01.2022
Inside Sales Representative
CargoBarn Inc.
06.2020 - 05.2021
Business Development Representative
Sitetracker
07.2019 - 05.2020
Vice President of Sales
Nolan Transportation Group, LLC
10.2017 - 05.2019
Senior Account Manager
Nolan Transportation Group, LLC
01.2017 - 09.2017
National Account Manager
Nolan Transportation Group, LLC
06.2015 - 12.2016
BACHELOR OF SCIENCE - INTEGRATED MARKETING COMMUNICATIONS-BUSINESS MINOR