Bret Reynolds

I work high volume game day and amphitheater evenings. This requires focus, teamwork, and patience while dealing with overstressed coworkers. I pride myself in calming down coworkers in private so they are capable of returning to the service floor not only calm, cool, and collected; but also confident in their skills.

• Assisted in daily store operations and customer service tasks.
• Supported team in maintaining store cleanliness and organization standards.
• Observed compliance with safety protocols and store policies consistently.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed inventory control, cash control, and store opening and closing procedures.

I loved meeting people from across the globe, not just the country, and sending them on scavenger hunts as tuscaloosa tourists. Bear Bryant museum, mechanical bull, gay bar, college kid hangout: I always took the time to fill in their free time with activities based on their personalities.

• Oversaw daily operations to ensure efficient service and customer satisfaction.
• Trained and mentored staff on best practices in customer service and food handling.
• Coordinated with kitchen staff to streamline food preparation processes and enhance quality.
• Resolved customer complaints swiftly, maintaining positive dining experiences.
• Monitored health and safety compliance, ensuring adherence to regulations and standards.
• Managed team of Number employees to maintain smooth-running operations of shop floor.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Managed daily store operations for smooth functioning and achieving sales targets.
• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
• Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Led by example, demonstrating strong work ethic and commitment to excellence.
• Enhanced team morale and productivity by implementing flexible scheduling system.