Casino Pit Manager with over 25 years experience, excelling in team management and customer service. Proven track record in enforcing gaming regulations and enhancing operational efficiency. Strong leadership and conflict resolution skills foster a collaborative environment, ensuring exceptional guest experiences and safeguarding company assets.
- Manage dealers and supervisors in an assigned pit.
- Make sure all policies and procedures are followed.
- Ensure all gaming regulations are adhered to.
- Provide great customer service and game protection.
- Coach dealers and supervisors when needed to improve efficiency.
- Manage swing shift table games, including all dealers and supervisors.
- Schedule all dealers and supervisors, ensuring demand is met.
- Make sure all gaming regulations are being followed.
- Solve customer disputes.
- Ensure all policies and procedures are being followed.
- Provide great customer service and game protection.
- Coach all employees when needed to create a better team.
- Oversee transactions in all departments.
- Investigate allegations of theft, harassment and fraud.
- Watch players to determine advantage play.
- Conduct random audits on employees to make sure all policies and procedures are being followed.
- Protect company assets.
- Make sure all gaming laws are strictly adhered to.
- Supervise an assigned section of games.
- Make sure policies and procedures are followed.
- provide great customer service and game protection.
- Strong Leadership
- Team Management
- Communication skills
- Customer service
- Hospitality
- Surveillance experience
- Gaming Regulations
- Relationship Building
- Reliability
- Conflict resolution