Bret Wiederin
Cedar Rapids,IA
Summary
Results driven customer service expert with vast knowledge of technical aspects. Process proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver customer satisfaction and enhance department performance.
Overview
27
27
years of professional experience
Work History
Freelancer Web Developer
Snapu.com
06.2022 - 12.2025
- Developed responsive web applications using HTML, CSS, and Wordpress applications.
- Installed SSL Certificates and firewalls using Cloudflare.
- Optimized websites for SEO and social media integration.
- Conducted code reviews ensuring adherence to best practices for loading websites.
Customer Service Representative
Wix
02.2020 - 05.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate records of customer interactions using multiple CRM systems.
- Assisted in training new team members on product knowledge and service protocols.
- Streamlined processes for handling technical support requests, reducing response times.
- Worked on up to 60 customer service interactions per day.
Customer Service Representative
GoDaddy
08.2012 - 07.2019
- Developed strong customer relationships and followup practices.
- Resolved customer inquiries promptly, ensuring a positive service experience.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Utilized CRM systems to manage customer data and track interactions.
- Built rapport with customers through empathetic listening and understanding their needs for additional services.
Store Manager
Kum & Go
07.2006 - 08.2012
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained staff, maintained a positive work environment and monitored team performance.
- Implemented inventory management practices to reduce shrinkage.
- Analyzed sales reports to identify trends.
Franchise Owner
Paul Revere's Pizza
07.2001 - 06.2006
- Oversaw daily operations ensuring high-quality food preparation and customer service standards.
- Implemented cost control measures.
- Developed marketing strategies to drive sales growth.
- Trained and mentored staff, delivered outstanding delivery times.
McleodUSA
Customer Service Supervisor
10.1998 - 05.2001
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapted to change.
- Self-motivated, with a strong sense of personal responsibility for team quality.
- Handled multiple tasks in fast-paced environments.
Education
Microsoft MCP Certification - Cumputer Science
Hamilton Business College
Cedar Rapids, IA12-1999
Associate of Applied Science -
Kirkwood Community College
Cedar Rapids, IA05-1996
Skills
- Front-end development
- Javascript
- HTML
- CSS
- Databases
- Technical support
- SEO techniques
- Base 44
- Ability to amange AWS applications
Accomplishments
- Won multiple sales contests.
- Maintained quality above 90% at each customer service position.
- Spearheaded customer service processes that increased customer satisfaction..
- Achieved President and Executive Club awards.
- Lead teams to resolve customer service escalations.
Timeline
Freelancer Web Developer
Snapu.com
06.2022 - 12.2025
Customer Service Representative
Wix
02.2020 - 05.2022
Customer Service Representative
GoDaddy
08.2012 - 07.2019
Store Manager
Kum & Go
07.2006 - 08.2012
Franchise Owner
Paul Revere's Pizza
07.2001 - 06.2006
McleodUSA
Customer Service Supervisor
10.1998 - 05.2001
Microsoft MCP Certification - Cumputer Science
Hamilton Business College
Associate of Applied Science -
Kirkwood Community College