Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

BRETAGNE LACOUR

HOUSTON,TX

Summary

Dependable and devoted senior level assistant with over twenty years of professional experience. Highly motivated, competent, dedicated and detail-oriented team player with excellent organizational skills, the ability to multi-task and prioritize workloads with accuracy while meeting deadlines without compromising quality.

Overview

34
34
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER

Houston Methodist Hospital
01.2013 - Current
  • Initiate and manage all facets of the onboarding/credentialing process for new hires (Physicians and Allied Healthcare Professionals) in the Department of Medicine while providing timely and ongoing feedback to appropriate personnel
  • Serves as liaison during the credentialing process, communicating with providers regarding their credentialing status
  • Provide direct administrative assistance to the MICU (Medical Intensive Care Unit) and Hospital Medicine Group respectively consisting of 26 providers (22+ MDs & 4 NPs), in addition to, Cardiology NPs (10) who also works closely with the Hospital Medicine Group
  • Manage provider's schedules and generate reports utilizing QGenda's software platform
  • Track, compute and submit extra hours worked by providers to HR for payroll processing
  • Enter PTO/CME request and approve time and attendance in API LaborWorkx for the MICU and Hospital Medicine providers
  • Process reimbursement requests utilizing MARS (Methodist Administrative Resource System)
  • Register physicians to certify online death certificates on TxEVER (Texas Electronic Death Registration System) and assign usernames/passwords
  • Provide pertinent orientation materials to MICU residents and fellows of upcoming rotations/blocks monthly
  • Maintain license(s) database for DOM providers and inform them when their licenses are due for renewal monthly
  • Interact with leadership to understand project needs and priorities
  • Assist with scheduling training sessions for new hires (ex
  • Epic and New Physician Orientation)
  • Attend weekly meetings to provide feedback/updates on the HMH Medicine on-boarding process for incoming physicians, etc.

PROJECT SPECIALIST

The Methodist Hospital
01.2012 - 12.2013
  • Managed daily operations of credentialing/on-boarding new physicians/allied healthcare providers for the entire Department of Medicine, which includes mailing out credentialing packets; receive and verify that all documents are completed accurately before sending them on for further processing
  • Once privileges are granted, I scheduled training sessions for the providers
  • Maintained a spreadsheet on all providers' licenses (DEA, DPS & TMB) and monthly, email reminder notifications to them ensuring that the licenses are renewed in a timely fashion
  • Tracked business practice hours monthly for all providers in the DOM ensuring that they completed the required credits annually
  • Assisted the providers throughout the reappointment process
  • Compiled and analyzed data to prepare monthly payroll request for moonlighters
  • Processed and submitted check request for physician's reimbursement, membership dues, etc
  • Audited and corrected any financial discrepancies with invoice payments or employee payroll
  • Maintained the Daily Patient Encounters (DPE) database and corresponding records
  • Completed and managed other projects as assigned.

OFFICE COORDINATOR

The Methodist Hospital
01.2007 - 01.2012
  • Provided high level administrative support for two divisions within the Department of Medicine at The Methodist Hospital, in addition to, assisting all levels of management
  • Initiated on-boarding process of new hires of physicians and mid-level staff while providing thorough follow-up to ensure a smooth transition
  • Coordinated interviews, travel, and hotel arrangements
  • Reconciled discrepancies by auditing patient billing charges
  • Maintained and reported daily patient census and the NPs daily patient activity
  • Created and updated monthly physician schedules
  • Collaborated and interfaced with other department administrators
  • Produced information by transcribing dictation in report format
  • Coordinated weekly Medicine Grand Rounds
  • Maintained supply inventory by conducting a stock check to determined inventory level; anticipated supplies needed; placed and expedited orders for supplies; verified receipt of supplies
  • Provided back-up support as needed.

Senior Administrative Coordinator

Baylor College of Medicine
01.2006 - 01.2007
  • Represented the Chief of Surgery, in the Division of General Surgery, and provided expert coordination skills as first line of contact assisting bariatric patients
  • Routinely mailed questionnaires and invitations to information sessions, as well as organized the monthly information sessions
  • Assisted patients with their pre-certification process
  • Scheduled and maintained the calendar of appointments, meetings, faculty recruitment and travel itineraries
  • Composed routine correspondence memoranda, reports, etc
  • Screened telephone calls and received and directed visitors
  • Transcribed dictation
  • Created Power Point presentations
  • Completed check request, deposits, reimbursements in SAP
  • Responded to faculty, staff, and patients promptly concerning inquiries and requests for information, as well as provided appropriate follow-up
  • Resolved patient complaints
  • Ordered office supplies, office equipment, and refreshments for monthly meetings.

Senior Executive Assistant

University of Texas Health Science Center
01.2004 - 01.2006
  • Provided outstanding administrative support to the Vice President of Development which included typing and formatting correspondence, as well as calendaring
  • Maintained relationships with donors, prospective donors, volunteers, board members, and community leaders
  • Utilized fund raising database to generate reports
  • Transcribed dictation
  • Assisted in the recruitment process, screened potential candidates for employment and scheduled interviews
  • Processed reimbursements
  • Coordinated breakfast, lunch, and staff meetings
  • Maintained electronic filing systems
  • Sorted and distributed mail
  • Ordered office supplies.

Administrative Assistant

ExxonMobil Development Company, Kelly Temporary Services
01.2002 - 01.2004
  • Provided excellent administrative support to the Project Manager daily
  • Processed and reconciled expense reports
  • Prepared payroll exception reports
  • Reconciled procurement card transactions
  • Typed correspondence
  • Created PowerPoint presentations
  • Facilitated travel arrangements
  • Supervised OE (Office Education) Student
  • Retrieved and distributed mail
  • Ordered office supplies via the internet.

Executive Assistant

Harris County Hospital District, Burnett
01.2001 - 01.2002
  • Provided superb administrative assistance to the Controller which consisted of the following:
  • Logged in budgetary and cost center data into the database
  • Processed time and attendance reports
  • Prepared accounts payables voucher request
  • Purchased office supplies.

Executive Assistant/Program Coordinator

Tulane University Health Sciences Center
01.1997 - 01.2001
  • Performed a variety of exceptional administrative tasks as the Executive Assistant/Program Coordinator to the Section Chief of Adult ID, which required the exercise of discretion and judgment
  • Provided expert leadership and supervision skills to the clerical staff to assure accurate and timely completion of required responsibilities and special projects
  • Other duties consistent with the position included composing and/or editing correspondence, grant preparation, calendaring and taking staff meeting minutes
  • Assisted the Section Chief in establishing and attaining goals and objectives
  • Served as liaison on behalf of the department to pharmaceutical company representatives and other faculty members
  • Coordinated the weekly ACTU (AIDS Clinical Trials Unit) Scientific Meeting; Interacted regularly with the IRB (Institutional Review Board) Office
  • Coordinated the Fellowship Program
  • Coordinated educational programs
  • Organized lectures, lunch meetings, dinner programs and other social events
  • Prepared Fellow's monthly payroll sheets and assisted with other Human Resource issues
  • Organized recruitment and appointments for faculty
  • Maintained and updated CV's and Bio-sketches
  • Prepared PowerPoint presentations
  • Created and updated the section's web pages.

Executive Assistant

Luther C. Speight & Company, CPA Firm
01.1996 - 01.1997
  • Directly assisted the CEO with daily administrative duties which included preparing reports and other correspondence
  • Performed general ledger account reconciliation
  • Prepared, posted, reviewed, and tracked A/P and A/R.

Administrative Assistant

Southern University at New Orleans
01.1990 - 01.1996
  • Acted as a point of contact for the Human Resources Department
  • Demonstrated a high level of administrative competence
  • Assessed the urgency/importance of situations and took appropriate actions
  • Composed and typed correspondence on own initiative based on knowledge of supervisor's views and/or verbal instructions
  • Transcribed dictation
  • Prepared materials needed for conferences, appointments, meetings, etc
  • Provided support in recruitment and employment, in-service and job evaluations
  • Administered tests for prospective employees
  • Assisted in the development and implementation of HR policies and procedures
  • Supervised student workers.

Education

Bachelor of Science Degree - Business Administration

Southern University
New Orleans, LA

Skills

  • Expert knowledge of
  • MS Office Ste, QGenda Scheduling Application, Webex, MS Teams and API LaborWorkx Time and Attendance System Proficient in MARS, SharePoint, Power Point, Access, Internet Explorer, Systems Applications and Products (SAP), PeopleSoft, Lotus Notes, MS Outlook E-Mail Programs, EMR (Electronic Medical Records), Athena, Time Management, Report Xpress (Time and Attendance), Visio Technical, Adobe Acrobat, eSpeedBuy (an intranet-based procurement system), Concur/EXTRA (Expense Reporting), Raiser's Edge, Aldus PageMaker, PrintShop Deluxe, Peachtree Accounting and GroupWise Also offer extraordinary computer skills along with extensive knowledge of general accounting principles Excellent accuracy and typing speed 75 wpm Also exceptionally skilled in Records Management, Calendaring, Travel Coordination, and Scheduling Meetings

Certification

Certificate of Completion – Jan. 2006 (successfully completed training in the following): Basic Navigation, Supplier Relationship Management (SRM) Purchasing and Receiving

Additional Information

  • AWARDS , December 2014 – “Star Employee Award” – Houston Methodist Hospital, Houston, TX August 2013 – “Star Employee Award” – Houston Methodist Hospital, Houston, TX April 2012 – “I CARE Award” Winner - The Methodist Hospital, Houston, TX

Timeline

PROJECT MANAGER

Houston Methodist Hospital
01.2013 - Current

PROJECT SPECIALIST

The Methodist Hospital
01.2012 - 12.2013

OFFICE COORDINATOR

The Methodist Hospital
01.2007 - 01.2012

Senior Administrative Coordinator

Baylor College of Medicine
01.2006 - 01.2007

Senior Executive Assistant

University of Texas Health Science Center
01.2004 - 01.2006

Administrative Assistant

ExxonMobil Development Company, Kelly Temporary Services
01.2002 - 01.2004

Executive Assistant

Harris County Hospital District, Burnett
01.2001 - 01.2002

Executive Assistant/Program Coordinator

Tulane University Health Sciences Center
01.1997 - 01.2001

Executive Assistant

Luther C. Speight & Company, CPA Firm
01.1996 - 01.1997

Administrative Assistant

Southern University at New Orleans
01.1990 - 01.1996

Bachelor of Science Degree - Business Administration

Southern University

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