Bretanna Johnson
El Paso
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Clinic Health Network for Transformation
10.2023 - Current
- Register patients in Epic EHR system, ensuring accurate and efficient data entry.
- Verify insurance eligibility for new and returning patients.
- Schedule and confirm patient appointments while coordinating with other offices to ensure seamless care.
- Answer inquiries and resolve scheduling conflicts with professionalism and empathy.
Night Auditor/Accounting Clerk
The Plaza Hotel Pioneer Park
03.2022 - 10.2023
- Processed daily financial reports, reconciled room revenues, and handled accounts payable/receivable.
- Improved payment processing efficiency by 20% through meticulous vendor invoice management.
- Ensured seamless guest experiences by managing late check-ins, wake-up calls, and pre-arrival room assignments.
- Conducted audits of third-party guest reservations, banquet charges, and cash closeouts to maintain accuracy.
Night Auditor
Courtyard by Marriott
05.2021 - 03.2022
- Performed nightly audits of room occupancy and hotel revenue, ensuring financial accuracy.
- Provided guests with excellent service by addressing late check-ins and special requests.
- Maintained a clean and welcoming lobby and managed complimentary food and beverage areas.
Front Office Associate
Acuity Eye Group
08.2018 - 03.2020
- Managed patient scheduling and appointment coordination, ensuring optimal patient flow and satisfaction.
- Facilitated patient check-in and registration processes, streamlining the front desk operations.
- Communicated effectively with other offices, hospitals, and surgery centers to schedule patient care seamlessly.
- Maintained and updated insurance information for patient files, minimizing billing errors.
- Processed and submitted patient referrals and authorizations, reducing administrative delays.
- Efficiently managed office supplies and processed weekly deposits, contributing to smooth office operations.
Education
High School Diploma -
James Madison High School
Skills
- Verbal and written communication excellence
- Advanced problem-solving and decision-making skills
- Proficiency with Epic, Fosse, HMS, Brains, and Birch Street systems
- Multitasking and organizational expertise
- Knowledge of healthcare insurance policies (HMO, PPO, Medicare, Medicaid)
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Certification
Foundations of Leadership | National Society of Leadership and Success
Timeline
Patient Access Representative
Clinic Health Network for Transformation
10.2023 - Current
Night Auditor/Accounting Clerk
The Plaza Hotel Pioneer Park
03.2022 - 10.2023
Night Auditor
Courtyard by Marriott
05.2021 - 03.2022
Front Office Associate
Acuity Eye Group
08.2018 - 03.2020
High School Diploma -
James Madison High School
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