Bret Colpaert
Summerfield
Summary
Personable and dedicated professional with a proven track record of strong leadership, organizational, and customer service skills in a fast-paced retail environment. Seeking to make a successful transition into a new field, leveraging expertise in team management and operational efficiency to achieve business objectives. Committed to delivering exceptional results in a new and dynamic role by utilizing transferable skills.
Overview
28
28
years of professional experience
Work History
Store Manager
Family Dollar
10.2020 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed all recruiting, hiring and training of team members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Family Dollar
10.2019 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Front Desk Manager
BZ Detroit
10.2016 - 09.2019
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries.
Care Giver
Primary Home Care Provider
01.2015 - 09.2016
- Cared for my mother who was terminally ill with lung cancer
Owner
So Clean Pro Services
04.2014 - 12.2014
- Performed deep cleaning of rental unit appliances and minor repairs to unit as necessary
- Restore all hard floor surfaces appropriately and replace any carpet that was not able to be restored
- Complete repainting of unit
- Complete and submit inspection report of any further repairs needed
Day Porter/ Maintenance Worker
Ace Building Maintenance
04.2013 - 03.2014
- Cleaned in and around buildings, prioritizing safety at all times
- Kept janitorial closets clean and organized
- Properly labeled and prepared all cleaning solutions
- Hosed down and swept steps and sidewalks
- Inspected facility and grounds and picked up any trash
Merchandiser
R.G.I.S. Inventory Adjusters
02.2006 - 09.2006
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Rotated manufacturer products as needed
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
Customer Sales/Technical Support
Go Daddy Software Inc
01.2005 - 05.2005
- Efficiently assisted customers with purchasing products and services
- Provided technical support to customers with various types of problems relating to website
- Evaluated and responded to incoming sales leads and requests for technical support assistance
Customer Retention Specialist
Echosphere Corporation
10.2002 - 03.2004
- Handled high volume inbound calls, providing one call resolution
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
General Manager
Tina's Catering Inc
04.1997 - 08.2002
- Managed wait staff
- Assisted with banquet setup, teamwork environment
- Team leader; supervised co-workers
- Ensured job completion on time
- Resolved complex and simple problems
- Managed food delivery for 200+ guests for special events
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Drove food costs down by effectively improving inventory procedures
- Supervised kitchen staff of 20 people and ensured proper event set-up
Education
Business Accounting - Accounting and General Business
Baker College of Business
Clinton Township, MI01.2002
Skills
- Effective Issue Resolution
- Maintenance Protocols
- Property Management
- Safety Management
- Strong Interpersonal Communication
- Team Management Skills
- Effective Time Management
- Client Retention Strategies
- Effective Troubleshooting Skills
- Retail Operations Management
- Client Engagement
- Effective Multitasking
Timeline
Store Manager
Family Dollar
10.2020 - 10.2024
Assistant Store Manager
Family Dollar
10.2019 - 10.2020
Front Desk Manager
BZ Detroit
10.2016 - 09.2019
Care Giver
Primary Home Care Provider
01.2015 - 09.2016
Owner
So Clean Pro Services
04.2014 - 12.2014
Day Porter/ Maintenance Worker
Ace Building Maintenance
04.2013 - 03.2014
Merchandiser
R.G.I.S. Inventory Adjusters
02.2006 - 09.2006
Customer Sales/Technical Support
Go Daddy Software Inc
01.2005 - 05.2005
Customer Retention Specialist
Echosphere Corporation
10.2002 - 03.2004
General Manager
Tina's Catering Inc
04.1997 - 08.2002
Business Accounting - Accounting and General Business
Baker College of Business
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