Bretia Green
Portsmouth,VA
Summary
Collaborative individual offering strong analytical, critical thinking, and problem-solving abilities with high attention to detail. Very organized and eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Presidential Intern
Norfolk State University
Norfolk, VA
05.2024 - Current
- Contributes to the planning, support, and successful execution of various events.
- Identifies the needs of clients promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling calls.
- Maintains a positive working relationship with fellow staff and management.
- Utilizes document management system to organize company files, keeping up-to-date and easily accessible data.
Student Campus Employment Staff Member
Norfolk State University
Norfolk, VA
01.2024 - 04.2024
- Performed administrative tasks such as filing paperwork and responding to emails.
- Assisted with regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Conducted research as directed, compiling findings for review.
Tutor
Norfolk State University
Norfolk, VA
10.2021 - 05.2022
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Encouraged students to ask questions about topics they did not understand.
- Created a positive learning environment by encouraging open communication between tutor, professor and students.
ServiceNow Chatbot-Intern
Ferguson Enterprises LLC
Newport News , VA
07.2021 - 08.2021
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Validated knowledge of documents that are intended to support future chatbot conversations.
- Created requests in the ServiceNow platform, which is a multi-tiered application and services company-wide tool.
- Supported the platform manager to document and communicate to continually improve the processes and policies that describe the use and administration of the ServiceNow platform and application for Ferguson.
Retail Customer Service Associate
Walgreens
Portsmouth, VA
07.2019 - 08.2020
- Performed cash register operations including opening and closing procedures.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained high levels of customer service satisfaction.
- Developed strong working relationships with co-workers through effective communication.
Intern
Portsmouth City Treasurers Office
Portsmouth, VA
08.2019 - 03.2020
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Calculated and verified customer receipts for specified tax categories.
Education
Bachelor of Science - Applied Mathematics
Norfolk State University
Norfolk, VA05-2024
Skills
- Analytical thinking
- Critical thinking
- Outstanding communication skills
- Administrative Support
- Attention to Detail
- Multitasking and Organization
- Teamwork and Collaboration
Accomplishments
One Year Service Award-Walgreens
Honor Society-Beta Kappa Chi 2023
National Society of Leadership and Success 2023-NSLS
Golden Key International Honor Society 2023
Received Presidents List and Deans List
Affiliations
Math Club 2020-2024
TRIO-Student Support Services
Timeline
Presidential Intern
Norfolk State University
05.2024 - Current
Student Campus Employment Staff Member
Norfolk State University
01.2024 - 04.2024
Tutor
Norfolk State University
10.2021 - 05.2022
ServiceNow Chatbot-Intern
Ferguson Enterprises LLC
07.2021 - 08.2021
Intern
Portsmouth City Treasurers Office
08.2019 - 03.2020
Retail Customer Service Associate
Walgreens
07.2019 - 08.2020
Bachelor of Science - Applied Mathematics
Norfolk State University
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