Bretia Sample
Atlanta,GA
Summary
Detail-oriented and customer-focused with extensive experience in client relations and administrative support. Proven track record of enhancing the customer experience through exceptional communication, efficient appointment scheduling, and managing financial transactions. Skilled at maintaining a welcoming atmosphere, addressing customers inquiries, and ensuring smooth office operations. Known for my attention to detail, organizational skills, and ability to multitask in a fast-paced environment, I am committed to upholding high standards of service and contributing to the overall success.
Overview
9
9
years of professional experience
Work History
Business Owner
Cater 2 Your Curves
06.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed appointments for personal training sessions, ensuring that the calendar is up to date and that clients are booked according to availability.
- Answered phone calls, responded to inquiries via email, and followed up with clients regarding scheduling, promotions, or general information about my services.
- Ensured clients checked in for their appointments and provided any necessary instructions or updates about their session.
- Assisted clients with payments, process transactions, and managed billing inquiries, ensuring that all financial transactions are accurate and up-to-date.
Administrative Specialist
United States Navy, USN
06.2015 - 10.2020
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Managed schedules, organize paperwork, and communicated across teams and departments.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
Education
BSN
Chamberlain College of Nursing
Sandy Springs, GA06-2027
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Project Management
- Client Retention
- Calendar Management
- File Organization
- Scheduling appointments
- Document Management
- Verbal Communication
- Problem-Solving
Timeline
Business Owner
Cater 2 Your Curves
06.2020 - Current
Administrative Specialist
United States Navy, USN
06.2015 - 10.2020
BSN
Chamberlain College of Nursing
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