Bretnesha Parker
Metcalfe,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Picker Packer
Mars
05.2013 - 09.2016
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
PCA
Professional Solutions Staffing
03.2017 - 08.2019
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Customer Service Representative
Teleperformance
08.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
High School Diploma -
O'Bannon High School
Greenville , MS 05.2011
Skills
- Retail Materials Management
- Senior Leadership Support
- Typing Proficiency
- POS Systems and Ordering Platforms
- Receiving Support
- Customer Relations
- Research
Timeline
Customer Service Representative
Teleperformance
08.2021 - 06.2022
PCA
Professional Solutions Staffing
03.2017 - 08.2019
Picker Packer
Mars
05.2013 - 09.2016
High School Diploma -
O'Bannon High School
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