Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brett Allen

Houston,TX

Summary

Experienced Customer Service Representative with over 9 years of professional experience. With a strong background in customer service and project management. Managing projects, overseeing teams, and delivering exceptional service to clients. Skilled in coordinating with carriers, maintaining accurate records, and ensuring customer satisfaction. Proficient in multitasking, problem-solving, and effective communication. Dedicated to optimizing operations, improving efficiency, and providing outstanding customer experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Rep.

Data Rush
04.2021 - Current
  • Excellent prioritization and organizational skills in maintaining accurate records and reports of rate cons, proof of deliveries, bill of landing, and total miles driven, resulting in timely payment and identifying areas for improvement
  • Strategically executed deliveries on time, increasing customer satisfaction at 98% saving the company mileage and gas expenses
  • Successfully achieved customer service feedback score of 96%
  • Serve as the primary point of contact for customers, ensuring their satisfaction and success
  • Optimized the customer's experience utilizing my communication skills, facilitating successful delivery of goods and addressing any concerns or inquiries promptly.

Crew Lead/ Customer Service

Oklahoma Forge, INC
01.2012 - 01.2020
  • Entered 30+ tickets daily using the ticketing system to ensure customer quality assurance
  • Collaborated with cross-functional teams, including sales management and product development, to deliver exceptional customer experiences
  • Supervised and coordinated the activities of a team of 6 workers, ensuring adherence to safety protocols and project timelines
  • Oversaw the planning and execution of projects, allocating resources effectively and optimizing productivity
  • Conducted daily team meetings to communicate project goals, assign tasks, and address any challenges
  • Trained and mentored 6 team members, promoting skill development and fostering a positive work environment
  • Reduced production and labor cost by 30%
  • Reduced production time which resulted in increased sales by 50%
  • Conducted business reviews with customers, highlighting key metrics, identifying areas for improvement, and providing strategic recommendations.

Customer Service Rep.

St. John Medical Center
04.2007 - 01.2012
  • Executed assigned tasks with precision and efficiency, contributing to the successful completion of projects
  • Successfully identified and escalated issues to management while documenting calls into the database
  • Managed multi-line phone system, resolving customer's questions and complaints in under 3 minutes
  • Organized data entry of work orders, including purchasing, shipping and receiving
  • Managed various customer's issues receiving 50+ inbound/outbound calls daily and logging calls through spreadsheets
  • Conducted business reviews with customers, highlighting key metrics, identifying areas for improvement, and providing strategic recommendations.

Education

Customer Service/IT Desktop Support Certificate -

Tek Ladders
04.2021

Diploma -

Bishop Kelley
Tulsa, OK
05.2006

Skills

  • Customer Service
  • Data Entry
  • Strong attention to detail/critical thinking
  • Exceptional communication skills
  • Strong organization and prioritization skills
  • Analysis skills
  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Excellent communication & active listening skills with a focus on team-building and customer relations
  • Microsoft Outlook
  • Computer Proficiency
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Project Management
  • Software Development Lifecycle
  • Development team trainings
  • Conflict Resolution
  • Work Planning and Prioritization
  • Risk Management
  • Project Planning
  • Status Reporting
  • Assigning Work
  • Schedule Management
  • Staff Training

Certification

PSM _ Professional Scrum Master

Timeline

Customer Service Rep.

Data Rush
04.2021 - Current

Crew Lead/ Customer Service

Oklahoma Forge, INC
01.2012 - 01.2020

Customer Service Rep.

St. John Medical Center
04.2007 - 01.2012

Customer Service/IT Desktop Support Certificate -

Tek Ladders

Diploma -

Bishop Kelley

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