Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brett Baker

Oakland

Summary

Dynamic Service Manager with a proven track record at Christian Brothers Automotive Corporation, excelling in operational efficiency and staff supervision. Expert in supply procurement and customer service, I successfully negotiated vendor contracts, enhancing cost savings by 20%. Committed to fostering a positive team culture while driving productivity and achieving business goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Manager

Christian Brothers Automotive Corporation
02.2018 - 07.2025
  • Negotiated with vendors to secure best prices for parts and suppliers.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Trained and supervised team of service staff members to meet business goals.
  • Performed and trained staff members on proper building and equipment maintenance and repair.
  • Created strategies for reducing cost of overhead and day to day operating expenses.

Manager of Tire Sales

Bridgestone Retail Operations LLC.
10.2014 - 01.2018
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
  • Enforced established policy, rules and regulations and procedures to provide safe and efficient working environment.
  • Developed and maintained positive relationships with product and equipment vendors.
  • Assisted with workload during times of higher volume or short staffing.
  • Communicated and maintained stock and appointments for industrial customers.
  • Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
  • Reported any process and equipment problems to maintenance staff to schedule repairs, notifying other personnel as required.
  • Monitored stock levels and equipment condition, ordering new stock and equipment.
  • Assisted customers with finding best tires for driving needs and specific vehicles.
  • Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.

Location Manager

Gas Station Operations Inc.
05.2009 - 01.2015
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Hired, trained and supervised team of staff members to meet business goals.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Education

High School Diploma -

Germantown High School
Germantown, TN

Skills

  • Productivity monitoring
  • Supply procurement
  • Culture development
  • Technical troubleshooting
  • Staff supervision
  • Operational efficiency
  • Maintenance planning
  • Employee relations
  • Service scheduling
  • Customer service
  • Compliance enforcement
  • Process implementation

Certification

  • EPA 609 Certification
  • ASE Certified Technician
  • ASE Certified Service Advisor
  • NASTF Certified Locksmith/VSC

Languages

English
Native or Bilingual

Timeline

Service Manager

Christian Brothers Automotive Corporation
02.2018 - 07.2025

Manager of Tire Sales

Bridgestone Retail Operations LLC.
10.2014 - 01.2018

Location Manager

Gas Station Operations Inc.
05.2009 - 01.2015

High School Diploma -

Germantown High School

Similar Profiles

CREATE PROFILE