Brett Baker
Ellabell,GA
Summary
Dynamic Director of Operations with a proven track record in streamlining processes, enhancing team performance, and driving customer satisfaction. Expertise in strategic planning and performance analysis ensures effective resource management and operational excellence.
Overview
6
6
years of professional experience
Work History
Director of Operations
Refrigeration, Design, & Service
06.2024 - Current
- Streamlined operations through implementation of efficient scheduling and resource allocation strategies.
- Enhanced team performance by developing training programs for staff on best practices in refrigeration service.
- Managed daily operations, ensuring adherence to safety standards and regulatory compliance protocols.
- Collaborated with cross-functional teams to optimize workflow processes and reduce operational bottlenecks.
- Analyzed operational data to identify trends, enabling informed decision-making for resource management.
- Established key performance indicators to monitor service effectiveness and drive continuous improvement initiatives.
- Led project teams in executing new service offerings, increasing customer satisfaction and retention rates.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established and monitored quality assurance standards to achieve operational excellence.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Implemented quality control measures to maintain high standards of service delivery.
Service Manager
GMS Service
05.2020 - 06.2024
- Streamlined service operations, enhancing customer satisfaction and operational efficiency.
- Led a team of technicians, providing mentorship and fostering professional development.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Ashland High School
Ashland, OH06-1992
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Quality assurance
- Cost control
- Performance analysis
- Schedule oversight
- Resource allocation
- Operations management
- Teamwork and collaboration
- Team leadership
- Staff management
- Customer service management
- Customer service
- Employee relations
- Business leadership
- Effective leader
- Hiring and onboarding
- Performance improvements
- Proficient in [software]
- P&L management
- Delegating work
- Scheduling
- Schedule management
- Performance evaluations
- Program administration
- Logistics
Timeline
Director of Operations
Refrigeration, Design, & Service
06.2024 - Current
Service Manager
GMS Service
05.2020 - 06.2024
High School Diploma -
Ashland High School