Brett Bartlett
San Tan Valley,AZ
Summary
Business Consultant with 17 years experience utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Proven ability to create products that reduce operating costs by 20%.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Execution Consultant
Wells Fargo Bank
Chandler, AZ
10.2021 - 09.2025
- Performed as the Lead Innovation Consultant to our business unit to create workflows to automate risk-mitigation controls, successfully transforming 26 manual controls into fully automated systems.
- Product Manager who led the creation, completion, and delivery of a product adopted enterprise-wide that mitigated delivery delays of products and programs and increased efficiency of product development cutting annual costs by 20%.
- Delivered executive-level presentations to senior leaders, providing assessments on the development status of products and programs.
- Served as Change Liaison for multiple initiatives, assisting with the creation of Change Events and ensuring accurate tracking in JIRA.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Executive Resolution Team Lead
Wells Fargo Bank
Chandler, AZ
08.2019 - 10.2021
- Managed daily pipeline operations of 15+ team members to improve process efficiency and enhance customer relations.
- Coached team members handling complex resolution issues, providing feedback to ensure high-quality service.
- Conducted comprehensive complaint reviews to direct work efforts and ensure regulatory compliance.
- Collaborated with senior management to define long-term goals and objectives for organizational growth.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive Resolution Specialist
Wells Fargo Bank
Chandler, AZ
05.2015 - 08.2019
- Addressed high-level mortgage complaints, communicating directly with customers and regulatory agencies.
- Identified risk indicators and ensured compliance with regulatory guidelines in all actions.
- Served as Subject Matter Expert on credit bureau reporting, providing regular training sessions for team members.
- Resolved complex customer issues through effective communication and problem-solving strategies.
- Top 10 percent performer in both quality assurance and cases closed per hour.
Service Manager
Wells Fargo
Tempe, AZ
12.2012 - 05.2015
- Acted as Lead Innovation Consultant, creating workflows to automate risk-mitigation controls, successfully transforming manual controls into fully automated systems.
- Product Manager who led the creation, completion, and delivery of a product adopted enterprise-wide, mitigating delivery delays across programs.
- Delivered executive-level presentations to senior leaders, providing assessments on the development status of products and programs.
- Served as Change Liaison for multiple initiatives, assisting with the creation of Change Events and ensuring accurate tracking in JIRA.
Education
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Arizona State University
Tempe, AZSkills
- MS Office
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Strategic planning
- Project leadership
- Public speaking
- Quality assurance
- Business analysis
- Operations analysis
- Forecasting and reporting
- Business planning
Project Management
Microsoft Excel
JIRA
PowerPoint
Workflow Canvas
Data Analysis
Customer Relationship Management (CRM)
PowerBI
Tableau
Agile
MS Office
Certification
- 2019 Wells Fargo Golden Spoke recipient
- Led a successful launch of a Product/Program Heat-map tool for early delay detection in product/program delivery
- Created and implemented a central repository to track Change Events across Consumer and Small Business Banking for portfolio review and audits
Timeline
Business Execution Consultant
Wells Fargo Bank
10.2021 - 09.2025
Executive Resolution Team Lead
Wells Fargo Bank
08.2019 - 10.2021
Executive Resolution Specialist
Wells Fargo Bank
05.2015 - 08.2019
Service Manager
Wells Fargo
12.2012 - 05.2015
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Arizona State University