Summary
Overview
Work History
Education
Skills
Timeline
Military Service
Generic

Brett Bennett

Las Vegas

Summary

Experienced retail and customer service professional with over 15 years in the industry. Dedicated to delivering top-notch customer service while maintaining a friendly and approachable demeanor. Skilled in managing large teams of forty-five or more employees and adept at conducting effective training sessions in classroom settings.

Overview

7
7
years of professional experience

Work History

Content Moderator

Telus International
07.2025 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Assistant Manager

Marshall Retail Group
12.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Learning Service Specialist

Tellus International
01.2022 - 08.2023
  • Created lesson plans for training delivery & reviews, evaluated and modified the training curriculum
  • Maintained a positive learning environment & provided clear instruction using a variety of techniques and activities
  • Evaluated the results of product training to curb undesirable trends or unexpected deficiencies in training programs
  • Supported all areas of account operations in order to provide knowledgeable, competent and motivated staff

Content Moderator

Telus International
01.2021 - 01.2022
  • Reviewed videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
  • Upheld a high standard of accuracy and quality while fulfilling job responsibilities
  • Participated in frequent refresher training to always conduct correct moderating policies
  • Added accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

Customer Returns Associate

Amazon.com
07.2020 - 11.2020
  • Received products using scanners, and worked with/around moving mechanical parts
  • Packed and shipped customer orders
  • Demonstrated positive work attitude and leadership skills

Customer Service Representative

National Debt Relief
01.2020 - 07.2020
  • Used Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
  • Resolved customer inquiries and complaints with limited escalation to team leaders
  • Documented client discussions clearly and concisely

Morning Stock Associate

PetSmart
01.2019 - 01.2020
  • Ensured all shelves are stocked daily with non-expired product where necessary
  • Created displays and shelved areas around the store
  • Worked with vendors to check in product accurately

Assistant Store Manager

Excalibur
04.2018 - 10.2019
  • Supervised store personnel and their activities including labor scheduling
  • Ensured retail stores are neatly arranged and met retail standards
  • Prepared a store layout for use in conducting store inventory and cycle counts, and organized staff and merchandise in this process
  • Trained store personnel and enforced established policies, procedures and job standards in all store activities
  • Assisted clientele with customer complaints and addressed the needs of associates

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
06-2006

Skills

  • Cultural awareness
  • Content management
  • Job training
  • Program facilitation
  • Social media
  • Attention to detail
  • Microsoft office
  • Team collaboration
  • Team leadership
  • Time management
  • Learning management systems
  • Training delivery

Timeline

Content Moderator

Telus International
07.2025 - Current

Assistant Manager

Marshall Retail Group
12.2023 - 01.2024

Learning Service Specialist

Tellus International
01.2022 - 08.2023

Content Moderator

Telus International
01.2021 - 01.2022

Customer Returns Associate

Amazon.com
07.2020 - 11.2020

Customer Service Representative

National Debt Relief
01.2020 - 07.2020

Morning Stock Associate

PetSmart
01.2019 - 01.2020

Assistant Store Manager

Excalibur
04.2018 - 10.2019

High School Diploma -

Eldorado High School

Military Service

Nevada Army National Guard, Information Systems Data Administrator, Las Vegas, NV, 2006-06-01, 2012-06-01, Participated in maintenance of networks, hardware and software, Constructed, edited and tested computer programs, Planned, designed and tested computer systems, Took on leadership roles and assisted higher ranking officers with tasks, Organized and assisted in planning or daily tasks and procedures, Helped with classroom setup and training of other soldiers

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