Brett Blackwell

• Responsible for creating and sustaining an environment that provides consistent, 5-Star guest experience in this fresh-casual restaurant.
• Highest rated restaurant in our category in the Phoenix market.
• Oversea all restaurant operations including hiring, supervision & scheduling of Assistant Manager, leads and hourly Team Members including management of performance reviews
• Responsible for management of supply chain, inventory control, daily preparation, scheduling of staff and overseeing all cleaning & maintenance.
• Daily review of POS analytics for analysis and planning of operations and tracking against budget. Monthly review of P&L.
• Cultivated strong relationships with guests, vendors, and partners to ensure consistent, high-level performance and loyalty.

During the construction of a new facility and in preparation of the Grand Opening of this franchise location, I was involved in the planning of the facility while simultaneously going through a management development program. This included reviewing floor plans, equipment placement, architects renderings and drawings, acquisition of equipment and furniture, multiple site visits and meetings with general contractor & subs, etc. My management development program included focus on leadership, hiring and managing employees, customer relations and P&L management. I completed a one-week franchisee training program the the brand HQ and another full week of pre-opening training with our entire Team in our store.

Started as an entry-level Sales Associate and worked to become one of the top-performers in the highly competitive luxury automotive dealership. Developed extremely high customer satisfaction ratings and as a result, a high number referrals. Became skilled in not only selling but ongoing customer relations, problem solving and conflict resolution working across the new & used sales, F&I, parts and service and warranty departments.

Was brought on board as a management intern and promised to take over significant responsibilities from the founder/owner of this premium pet brand marketing firm. However, mid-way through the training program, he received an attractive offer to sell his business to his key competitor while at a trade show.

Canvassed neighborhoods and set up appointments for sales associates to provide presentations and to sell solar power solutions to homeowners. Became a top producer and was eventually asked to lead a pilot team in exploring potential for a new office in Syracuse, NY for this rapidly expanding brand (at the time).

Performed a wide range of automotive repairs and modifications at this performance-oriented retail store. Included all engine, chassis, electrical, fuel management, suspension, wheels, tires, brakes and related work. Extensive experience with customer interface in-store, over the phone and at events.

Note: I was the only other employee and helped the founder/owner start this business from scratch.

Note: During this period I was competing in automotive road-racing events in So Cal achieving 2nd overall in year-end standings in the AWD Street Class. Obtained my pro racing license in November 2017.

Started as an entry-level porter washing, moving vehicles and transporting service customers to and from home. Worked my way up to technician and began performing an increasingly wide range of service work and repairs while training.