Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Boretsky

Wadsworth,Ohio

Summary

A highly motivated professional seeking a career growth opportunity; utilizing experience in customer service, communication skills, problem solving, trouble-shooting and process improvements.

Overview

14
14
years of professional experience

Work History

Fit Specialist

Stinger Harley Davidson
04.2024 - Current
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Streamlined the sales process by efficiently managing paperwork, financing options, and registration requirements for customers.
  • Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
  • Developed strong relationships with repeat clients through excellent communication and attentive service.
  • Implemented effective time management strategies to balance multiple tasks such as client meetings, administrative duties, and showroom maintenance.
  • Demonstrated exceptional interpersonal skills when dealing with diverse clientele from various backgrounds or levels of experience in motorcycling.
  • Contributed to dealership growth by proactively seeking out new leads and attending local motorcycle events.
  • Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages, and insurance policies.
  • Negotiated favorable deals for both customers and the dealership by finding mutually beneficial solutions during the sales process.
  • Contributed to a high-performing sales team through consistent hard work, adaptability, and dedication to achieving shared goals.
  • Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance sales skills.
  • Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
  • Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
  • Exceeded personal sales goals consistently through diligent follow-up with potential buyers and proactive lead generation strategies.
  • Enhanced customer satisfaction by providing knowledgeable advice on suitable motorcycles, gear, and accessories.
  • Continuously updated product knowledge to effectively educate customers on the latest motorcycle models and features.
  • Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Bartender

Rays Pub
10.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Delivery Driver

FedEx:Ground
06.2020 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Carpet Technician

Dunn Right Carpet Cleaning
07.2016 - 10.2017
  • Cleaned various types of surfaces and furniture for commercial and residential properties with commercial grade chemical cleaners and vacuum equipment
  • Assisted with water restoration for commercial and residential properties
  • Completed all service jobs in a timely manner
  • Demonstrated excellent customer service at all times and utilized product knowledge to upsell services
  • Performed routine maintenance on work vans and kept a clean, organized work shop.

Warehouse Associate

ECS Tuning
10.2014 - 07.2016
  • Accurately located, picked and delivered products to various ship stations within the warehouse
  • Reached orders shipped per hour quotas set for packing and shipping items
  • Warehouse organization, packaging of large international vendor purchases
  • Experience with warehouse equipment including foam machines.

Grounds Technician

Westfield Insurance
07.2010 - 06.2014
  • Extensive knowledge of various equipment for detailed landscaping work including: 72in zero turn, 64in zero turn, 48 and 36 stand behind mower, and push mowers
  • Weed eaters
  • Skid Steer with and without push box
  • Snow plow
  • Chain saw, electric and gas
  • Golf Cart with and without salt applicator
  • Steiner Mower with brush
  • 3-Speed manual off-road utility vehicle
  • Maintained Westfield property with daily mowing, edging, weed eating, trimming and removal of bushes and trees, and flower bed upkeep
  • Involved in beginning of Westfield Gardens in terms of tiling garden beds, creating gardens beds, and maintaining garden beds
  • Experience driving company trucks
  • Knowledgeable about landscaping waste disposal including driving dump truck
  • Snow removal for driveways, sidewalks, and parking lot
  • Spring and Winter preparation of flower beds
  • Assisted in research and testing of new landscaping equipment
  • Assisted in indoor projects such as demolition for building expansion
  • Assisted in holiday decoration of property
  • One-year experience in operating a front-end loader
  • Five years mechanic experience maintaining landscape equipment including Ferris, Toro and Honda mowers, weed eaters, and back pack blowers
  • Performed necessary maintenance and upkeep on all equipment including blade sharpening and oil changes
  • Extensive knowledge and experience with repairing & maintaining Westfield’s irrigation systems, including 6 months training from Royal & Irrigation Certificate from Wolf Creek Irrigation company
  • 6 months hands on experience with Amiad water filtration systems including working knowledge of phone application
  • Head of safety committee for grounds department from November 2017-Present
  • Maintained relationship with outside vendors.

Education

High School Diploma -

Wadsworth High School
Wadsworth, Ohio
05.2009

Skills

  • Goal-oriented mindset
  • Garment construction
  • Data Entry Efficiency
  • Professionalism and Etiquette
  • Upselling strategies
  • Friendly and Helpful
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Team Cooperation
  • Team Leadership
  • Creative Thinking
  • Positive Customer Engagement
  • Decision-Making
  • Cash Handling
  • Goal-Driven

Timeline

Fit Specialist

Stinger Harley Davidson
04.2024 - Current

Bartender

Rays Pub
10.2020 - Current

Delivery Driver

FedEx:Ground
06.2020 - 04.2024

Carpet Technician

Dunn Right Carpet Cleaning
07.2016 - 10.2017

Warehouse Associate

ECS Tuning
10.2014 - 07.2016

Grounds Technician

Westfield Insurance
07.2010 - 06.2014

High School Diploma -

Wadsworth High School

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Brett Boretsky