Brett Brown
Arlington,WA
Summary
Dynamic professional with extensive experience at Tulalip Resort Casino, excelling in cash handling and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and strong communication skills. Recognized for training staff and optimizing operations, ensuring compliance with regulations while fostering a reliable and efficient team environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of team members in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Qcc Slot Attendant
Tulalip Resort Casino
10.2019 - Current
- Monitored slot machine operations to ensure optimal functionality and customer satisfaction.
- Assisted patrons with technical issues, providing timely resolutions to enhance gaming experience.
- Conducted regular inspections of machines for malfunctions and reported findings to management promptly.
- Maintained cleanliness and organization of gaming areas, contributing to a welcoming atmosphere for guests.
- Trained new staff on operational procedures and customer service best practices, fostering team efficiency.
- Analyzed guest feedback to identify trends and recommend enhancements in services offered at slot areas.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
Cage Manager
Tulalip Resort Casino
05.2017 - 10.2019
- Managed daily operations of cage department, ensuring compliance with gaming regulations and internal policies.
- Supervised team of cashiers, providing training and support to enhance service efficiency and accuracy.
- Established strong relationships with other departments to streamline communication and improve operational workflows.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without compromising service quality or guest experience levels.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Managed a team of cage cashiers, ensuring accurate and timely completion of all tasks related to the cage operations.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Cage Cashier
Tulalip Resort Casino
11.2015 - 05.2017
- Maintained compliance with regulatory requirements and internal policies during cash handling.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Maintained high levels of security and confidentiality, safeguarding sensitive customer information.
- Promoted positive work environment, resolving conflicts and encouraging teamwork.
Food & Beverage Manager
Tulalip Resort Casino
10.2012 - 11.2015
- Led food and beverage operations, ensuring compliance with health and safety regulations.
- Developed and implemented innovative menu offerings to enhance guest satisfaction.
- Oversaw inventory management and procurement processes to optimize cost efficiency.
- Trained and mentored staff on service excellence and operational standards.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food & Beverage Prep Cook
Tulalip Resort Casino
10.2008 - 10.2012
- Prepared ingredients according to standardized recipes and portion sizes.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Assisted in menu planning by providing feedback on seasonal ingredient availability.
- Mentored junior staff on food preparation techniques and kitchen workflow efficiency.
- Conducted quality checks on food items before service to ensure freshness and presentation standards.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Education
High School Diploma -
Marysville Pilchuck Highschool
Marysville, WASkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Security awareness
- Decision-making capacity
- Problem-solving
- Time management
Timeline
Qcc Slot Attendant
Tulalip Resort Casino
10.2019 - Current
Cage Manager
Tulalip Resort Casino
05.2017 - 10.2019
Cage Cashier
Tulalip Resort Casino
11.2015 - 05.2017
Food & Beverage Manager
Tulalip Resort Casino
10.2012 - 11.2015
Food & Beverage Prep Cook
Tulalip Resort Casino
10.2008 - 10.2012
High School Diploma -
Marysville Pilchuck Highschool