BRETT BRUBAKER
Billings,USA
Summary
Results-oriented professional with extensive experience in management and employee development. Skilled in effective communication and project coordination, fostering a culture of adaptability and continuous improvement to enhance productivity and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rates Supervisor
Diversified Transfer & Storage, Inc
Billings, MT
07.2023 - 09.2025
- Managed a team of four employees, ensuring high productivity and quality standards were met.
- Implemented process improvements to enhance operational efficiency.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Developed training materials to enhance employee understanding of tasks.
- Coordinated cross-training sessions for team members across departments.
- Collaborated with team members to resolve scheduling conflicts and adjust plans.
Compliance/Credit Specialist
Meadow Lark Companies
Billings, MT
04.2023 - 07.2023
- Responsible for reviewing credit reports and legal contracts for new customers.
- Analyzed various risk elements to present written executive summaries to management.
- Approved or recommended credits for approval, based on research and investigations completed by credit analysts.
- Obtained information about potential creditors from banks, credit bureaus, and other credit services, and provided reciprocal information if requested.
- Accurately entered customer information into a computerized database system for analysis and review by the credit manager or loan officer.
Pricing Supervisor
Meadow Lark Companies
Billings, MT
11.2021 - 03.2023
- Analyzed market trends to adjust pricing models effectively.
- Compiled Microsoft Excel data from multiple sources, condensing it into an easy-to-digest format.
- Implemented process improvements for more efficient pricing operations.
- Collaborated with sales teams to ensure alignment on pricing structures.
- Coordinated pricing strategies for products to optimize market competitiveness.
Project Coordinator
Meadow Lark Companies
Billings, MT
07.2020 - 11.2021
- Communicated with clients to discuss project objectives and requirements.
- Managed competing demands, adapting to frequent changes, delays, or unexpected events.
- Coordinated staff schedules according to project deadlines and budget requirements.
- Planned, scheduled, and coordinated project activities to meet deadlines.
- Produced and distributed project documents.
- Assigned duties and responsibilities to project personnel.
Client Support Manager
First Interstate Bank
Billings, MT
10.2017 - 07.2020
- Directly managed a group of 35 or more agents.
- Handled all resource scheduling responsibilities for the department.
- Managed the development and growth of employees through frequent training and coaching.
- Created procedures and documentation for the entire department to use within the document SharePoint that I managed.
- I was heavily involved in call escalations, dealing with upset clients.
- Recruited, interviewed, and hired volunteers and staff.
- Planned and administered budgets for programs, equipment, and support services.
Client Support Specialist
First Interstate Bank
Billings, MT
09.2014 - 10.2017
- Specialized in taking calls in all call queue types that are serviced, remaining at the top of the group in both quantity and quality.
- I served as a team lead in times when management was not available.
- I traveled to my sister's call center site in Idaho to train the acquired agents from a bank conversion.
- Championed the service of digital channels of support, such as online chat, secure messaging, and online troubleshooting.
- Was looked to as a primary trainer for new agents.
- Expressed genuine concern for customer problems by communicating patiently and empathetically.
- Analyzed unprecedented issues for reporting unidentified malfunctions.
Store Manager
Heights Pet Center
Billings, MT
02.2011 - 09.2014
- Managed daily operations of pet supply store and ensured smooth workflow.
- Trained and mentored staff on customer service best practices and product knowledge.
- Oversaw merchandising strategies to enhance product visibility and customer engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
Home Theater Supervisor
Best Buy
Billings, MT
09.2008 - 09.2010
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Hired, trained, and evaluated personnel in sales and marketing establishments, promoted, and fired workers when appropriate.
- Established and implemented policies, goals, objectives, and procedures for the department.
- Instructed staff on how to handle difficult and complicated sales.
- Examined merchandise to ensure that it was correctly priced, displayed, and that it functions as advertised.
- Inventoried stock and reordered when inventory dropped to the specified level.
- Performed work activities of subordinates, such as cleaning, organizing shelves and displays, and selling merchandise.
Education
Some College -
Skills
- Management experience
- Effective communication
- Excel proficiency
- Time management
- Adaptability
- Employee training and development
- Performance management
- Process improvement strategies
- Pricing strategy expertise
- Market analysis skills
- Task delegation
- Staff education
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Rates Supervisor
Diversified Transfer & Storage, Inc
07.2023 - 09.2025
Compliance/Credit Specialist
Meadow Lark Companies
04.2023 - 07.2023
Pricing Supervisor
Meadow Lark Companies
11.2021 - 03.2023
Project Coordinator
Meadow Lark Companies
07.2020 - 11.2021
Client Support Manager
First Interstate Bank
10.2017 - 07.2020
Client Support Specialist
First Interstate Bank
09.2014 - 10.2017
Store Manager
Heights Pet Center
02.2011 - 09.2014
Home Theater Supervisor
Best Buy
09.2008 - 09.2010
Some College -
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