Brett Bushman
Layton,UT
Summary
A skilled professional that thrives in a high-tempo Maintenance environment. I possess years of Production Management/Leadership, with an emphasis on Quality and Safety. Critical Skills Attention to Detail- Pride myself on being careful about detail and thorough in completing tasks. Critical Thinking- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Decision Making- Analyzed information/evaluated results to choose the best solution and solve problems. Gather Information- Observed, received, and obtained information from all relevant sources. Integrity- Known for being always honest and ethical. Problem Sensitivity- I possess the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Time Management- Managed my own time and the time of others.
Overview
12
12
years of professional experience
Work History
Content Analyst
Verisys
South Jordan, Utah
12.2021 - 06.2022
- Hours/Week: 40+
- Supervisor: Chad Buchanan, Phone: 888-837-4797. Available to contact - Yes.
- Worked through a prioritized list of publications to audit and acquire relevant data.
- Strengthened content through proofreading and editing.
- Research the data as necessary on how we are able to acquire data either manually, vbot, pay for data, etc.
- Clearly articulate data acquisition processes and research potential new relevant data sources.
Credit Analyst
Citibank
Roy, Utah
04.2019 - 04.2021
- Hours/Week: 40+
- Supervisor: Julie Chappelle, Phone: 800-881-3938. Available to contact - Yes.
- Technical Expertise
- Accountability- Personally, accountable for all my own work with little to no supervision needed. Perform
complex task, daily.
- Mission Driven- Performed recurring technical assignments where few problems are expected to arise.
Drafted or prepared a variety of documents to include responses to routine inquiries, reports, letters, and other related documents. Performed developmental assignments of moderate difficulty where work procedures were established, and a number of specific guidelines exist. - Subject Matter Expert- Served as an expert advisor on the full range of complex financial policy issues related to the office's mission. Performed complex operations in an administrative environment. Performed financial management decisions on a daily basis, while paying attention to detail. Responsible for collection of receivables, account reconciliation and order control for hundreds of thousands of customers totaling millions of dollars. Established and monitored new/existing credit lines for customers by performing financial statement analysis and by analyzing personal reports. Helped to minimize losses to company by maintaining delinquency levels under 1%. Maintained and established credit lines for new and existing accounts; performed financial statement analysis for all accounts over $100k. Reduced overdue accounts by 25%.
- Day to Day Operations- Fielded inbound phone calls for commercial credit applications for home depot, staples, office depot, Honda, Tractor Supply and CNHI. Worked credit applications between calls (offline work they refer to as queues). Took customer information during call, review over application for any missing information and updated if necessary, reviewed information returned from credit bureaus, performed judgment reviews on credit to determine qualification for requested line of credit. Worked on applications customers call in on to apply over the phone. While working on queue work, I made outbound calls to contact customers and complete application. Tracked any time off the phones for production, training, reviewing updated documents to follow correct procedures, and idle time.
- Status Updates to Leadership- Provided weekly and monthly reports to all levels of Management.
- Database Usage- Proficient with SAP, Legacy, Microsoft office 2000(Excel/Word/Access). Completed data entry for all complied information. Ensured that all information regarding account collection activity was entered accurately into the billing system.
- Analysis/Research- Monitored new and existing clients through monthly and annual financial and compliance reviews, evaluated ongoing collateral risk, assigned/validated risk ratings on a regular basis, and maintained applicable databases. Evaluated requests from international team members to settle accounts; monitored direct check payment base to ensure customers made company-established minimum payments or approved deviations from standard terms of payment. Searched local and nationwide databases for civil and commercial litigation as well as property ownership
- Quality Assurance
- Policy and Procedure- Strictly adhered to all policies and procedures. Followed company manuals.
- Attention to Detail (Process)- I possess the ability to be thorough when performing work and conscientious about attending to detail. Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
- Attention to Detail (Documentation)- Ensured paperwork was correct and ensured all documentation met regulatory guidance. Obtained signatures and payments. Recorded information, such as items received and delivered and recipients' responses to messages.
- Problem Solver- Ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions. Identified problems; determined accuracy and relevance of information; used sound judgment to generate and evaluate alternatives and made recommendations. Solved complex or sensitive problems by developing and proposing strategic alternatives; identified possible conflicts and shared benefits; helped team anticipate problems and identified and evaluated potential sources of information; provided feedback and coached others to help solve problems; engaged appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluated the effectiveness of decisions and adjusting future decisions as appropriate.
- Planning/Scheduling- I possess the ability to plan and organize work and consult effectively with coworkers.
Sales and Service Consultant
Wayfair
Ogden, Utah
09.2018 - 04.2019
- Hours/Week: 40+
- Supervisor: Numerous supervisors, Phone: 877-929-3247. Available to contact - Yes.
- Technical Expertise,
- Accountability- Personally, accountable for all my own work with little to no supervision needed. Performed complex task, daily.
- Subject Matter Expert- Certified business specialist responsible for overseeing high revenue corporate accounts to ensure client satisfaction and maintain long-lasting business relationships. Provided technical assistance for 10+ sales representatives, which included performing technical interpreting, delivering white board presentations to customers.
- Trainer- Trained and mentored numerous new hires on sales strategies, white boarding presentations, and industry, competitor, and product knowledge.
- Day to Day Operations- Offered stellar service to all customers needing assistance with order issues such as returns, refunds, delivery issues and status, back order inquires, problem resolution and any other issues that may arise from the order process.
- Customer Service- Met customer satisfaction, scored in top percent on efficiency metrics and issue resolution targets. Exceeded customer expectations by building customer loyalty and take advantage of sales opportunities when appropriate.
- Rapport Building- Ability to effectively structure conversation to unveil the true needs of the customer and offer the right products and services. This resulted in increased customer loyalty and satisfaction.
- Results Driven- Met competitive goals in technical and financial services; services goal: 5% of revenue, exceeded services by 2%
- Quality
- Documentation- Generated service requests for the professional services team and developed statements of work.
- Analysis/Research- Analyzed account data to customize the interaction based on their customer profile. Ability to analyze and optimize sales to increase profitability; accessories goal: 23% of revenue, exceeded accessories by 3%
- Resolved Customer Concerns- Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.
- Problem Solving- Executed problem-solving skills to determine solutions for clients in escalated situations.
- Communication
- Status Updates for Leadership- Reviewed data and prepared operational reporting for the executive team.
- Communicated with Supervisors, Peers, or Subordinates- Provided information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person. I possess the ability to listen to and understand information and ideas presented through spoken words and sentences. I possess the ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension- I possess the ability to read and understand information and ideas presented in writing.
Autonomous Production Manufacturing Team Lead
Autoliv
Ogden, Utah
04.2010 - 09.2018
- Hours/Week: 40+
- Supervisor: Numerous supervisors, Phone: 801-629-9800. Available to contact - Yes.
- Leadership 1 Year Supervisory Experience 5 Years as a Lead
- Accountability- Personally, accountable for all my own work with little to no supervision needed. Performed complex task, daily.
- Personnel Management- Personally, oversaw up to 15 employees daily. Planned and monitored the day-to-day running of the ongoing projects. Delegated tasks and endured they were complete. Managed and monitored teams on the production line to ensure productivity is met. • Results Driven- Implemented performance, quality, and efficiency measures to achieve aggressive production goals. Led and managed operations for 15 high speed production lines for Airbag manufacturing accounts. Responsible for development and implementation of operating procedures and continuous improvement programs. Engaged operations personnel to ensure successful program adoption and sustainability of GMP's protocols. Part of a management team to successfully pass the
- Subject Matter Expert- Worked directly with factory workers and oversaw their activity and performance. Ensured proper workload leveled was maintained through proper scheduling of shifts. Ensured quality standards were respected, trained staff, made sure production goals were attained, and took disciplinary action when needed.
- Critical Skills- I possess and demonstrate leadership, organization, attention to details, problem-solving skills, and communication.
- Troubleshooting- Provided troubleshooting skills in repairing machines and production.
- Continuous Process Improvement- Created significant process improvements for throughput and quality. Provided ideas/input to modify parts or equipment requiring special handling. Worked with both quality and maintenance engineers with issues on each line to help figure out the cause and be able to prevent defective components being produced. Recommended measures to improve production methods, equipment performance and quality of products.
- Production Driven- Ensured cell metrics were met daily. Ensured 98% on-time customer shipments by solidifying deliveries. Reduced lead time by six days and inventory by 30% with implementation of flow line. Identified bottlenecks and setup new processes to increase productivity.
- Scheduling- Scheduled production floor to meet customer requirements. Created workload schedules for each cell. Maintained tight production schedules and reduced overtime by 95%. Built 24/7 work schedules with a minimum work week of 42 hours per employee.
- Employee Retention- Productivity: Increased productivity by 90% by maintaining tight schedules and reducing machine downtime.
- Timekeeper- Managed and controlled labor for production employees. Managed associates time in Kronos. Approved employee time for payroll.
- Trainer/Certifier- Trained and mentored trainers and associates on technical procedures and all safety guidelines while performing tasks.
- Discipline- Counseled/suspended/fired personnel per progress discipline standards.
- Appraisal/Evaluation- Supported management in review, approval and tracking of corrective actions. Managed compensation and increase evaluation, scheduling and conducting job evaluations and report to the executive team on needs and changes.
- Quality
- Followed Guidance and Policy- Monitored adherence to policies and procedures, overseeing proper loading by lot codes and expiration dates. Interpreted specifications, blueprints and job orders to ensure part quality and proper scheduling of machines.
- ISO- Met all ISO 12097-1:2002 standards on a daily basis.
- Quality Control- Worked closely with quality manager to achieve the proper segregation and recycling of all wash and rework.
- Inventory Management- Controlled inventory and coordinated production efforts with other production supervisors.
- Safety
- Communication- Effectively communicated all company policies, programs, rules, regulations, and safety rules to production employees.
- Safety Coordinator- Directed improvements in safety, product quality, service, and cost efficiency.
- Adherence to Policy- Utilized safety in the workplace, never having a safety violation throughout career. Conducted in house audits for safety and good housekeeping. Ensured that safety policies were observed and followed. Ensured employees donned PPE.
- Employee training- (5S) Program: Initiated and sustained 5s thereby ensuring clean and organized workstations.
- Injury/Mishap- Accomplished Zero safety incidents, 100% reporting, Zero impact to the environment. Assisted other areas in investigation of accidents or injuries and prepared reports of findings.
- Communication (Oral/Written)
- Status Updates for Leadership- Reviewed data and prepared operational reporting for the executive team.
- Communicated with Supervisors, Peers, or Subordinates- Provided information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person. I possess the ability to listen to and understand information and ideas presented through spoken words and sentences. I possess the ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension- I possess the ability to read and understand information and ideas presented in writing.
Education
Diploma/GED -
Davis Applied Technology College
Kaysville, UT2009
Skills
- Skills
- 5S
- 10 key efficient
- 70 WPM
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Content Analyst
Verisys
12.2021 - 06.2022
Credit Analyst
Citibank
04.2019 - 04.2021
Sales and Service Consultant
Wayfair
09.2018 - 04.2019
Autonomous Production Manufacturing Team Lead
Autoliv
04.2010 - 09.2018
Diploma/GED -
Davis Applied Technology College
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