Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
12
12
years of professional experience
Work History
Deputy Sheriff
Butler County Sheriff's Office
Poplar Bluff, United States
01.2019 - Current
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Investigated incidents and crimes, collected evidence and recorded witness statements.
Gathered information and evidence to assist in solving crimes.
Observed jail and inmate activity to maintain order and safety of 160 inmates and guards.
Maintained structure and security during court proceedings.
Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
Provided public safety assistance at community events to maintain safe and secure environments.
Monitored crowded public areas and events to mitigate risk and promote safety.
Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
Reduced criminal investigation lead time while initiating protocols for criminal violations.
Researched and analyzed crime statistics to maintain awareness and knowledge.
Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
Assessed and analyzed data to clarify course of criminal prosecution.
Maintained employees' job performances in conformance with corporate policies and procedures.
Managed debriefings for criminal subjects to acquire data relevant to investigations.
Improved traceability by developing organizational systems for case logs, reports and agendas.
Boosted presence in local community by planning and executing new programs.
Public Safety Officer
Sikeston Department Of Public Saftey
Sikeston, MO
12.2014 - 01.2019
Patrolled assigned areas on foot, horseback or by vehicle.
Notified emergency personnel of incidents requiring medical assistance and aid.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Answered emergency calls for help from citizens and business owners.
Supervised crowds at busy events to prevent injuries and property destruction.
Attended public gatherings to maintain order.
Educated staff members on proper field procedures to boost public trust in officers and efficiency.
Applied principles of law enforcement and fire protection.
Secured crime scenes, gathered evidence and questioned witnesses.
Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
Engaged with local individuals and community leaders to discuss crime reduction strategies.
Led shift briefings to inform officers of properties to check and individuals of note in local areas.
Safely used firearms and other modern medical and police equipment.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Mapped information and read maps.
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
Recorded facts to prepare reports documenting incidents and activities.
Monitored crowded public areas and events to mitigate risk and promote safety.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Handled citation and traffic violation paperwork.
Checked vehicle equipment for proper functioning prior to use.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
Operating Room Technician
Poplar Bluff Regional Medical Center
Poplar Bluff, United States
01.2012 - 12.2014
Participated in OR suite turnaround procedures such as cleaning and case cart management.
Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
Assisted in transporting patients, carts and equipment before and during surgical procedures.
Maintained functional knowledge of operational procedures to anticipate.
Participated in OR quality initiatives, providing constructive feedback to enhance future performance.
Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
Opened and distributed sterile supplies during medical procedures.
Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
IT Specialist
Task Force Security Group
Doniphan, MO
01.2011 - 12.2012
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Patched software and installed new versions to eliminate security problems and protect data.
Maintained servers and systems to keep networks fully operational during peak periods.
Removed malware, ransomware and other threats from laptops and desktop systems.
Monitored systems in operation and input commands to troubleshoot areas.
Performed server backups and changed and replaced backup tapes daily.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Class A Post License - Law Enforcement
Butler County Sheriffs Association
Butler County Missouri
05.2014
High School Diploma -
Puxico High School
Puxico, MO
11.2008
Skills
Safety and Security
Witness Communication
Public Safety
Court Testimony
Tracking and Documentation
Organizational Skills
Resolving Problems and Incidents
Microsoft Windows and Office
Account Administration
Help Desk Support
Microsoft Certification
Software Evaluation
Hardware and Software Repair
Low-Voltage Cabling
Printers and Peripherals
Application Installation
Accomplishments
Supervised team of 10 staff members.
Achieved Officer of the year through effectively helping with all tasks necessary to improve .