Brett C. Campbell

Monument Health is an integrated health care system with the purpose of helping patients and communities live well. The organization, with headquarters in Rapid City, S.D., provides community-based health care in more than 20 communities in two states and 32 specialty areas of medicine. Monument Health comprises five hospitals, 24 clinic locations and employs nearly 5,000 physicians and caregivers

• Configured and provided fundamental functional and technical support for process improvement applications
• Participated and developed presentation for Quality Showcase achieving award for excellence facility-wide
• Implemented surgical software solutions that increased throughput and productivity in collaboration with surgical vendors
• Utilized data analysis in determining exorbitant purchasing behaviors
• Research resulted in network cost savings (300K+)
• Planned, presented, and implemented applications across +30 clinics across Monument network
• Active member of beta programs utilizing AI partnership developing new technologies
• Collaborated with client base to understand workflow and its interdependencies
• Proactively strategized corrective adjustments and enhancements to processes and procedures
• Increased utilization of software solutions from 8% to 98% system wide
• Served as the liaison between end users, subject matter experts and vendor implementation teams
• Led efforts to implement process improvement software (CensiTrac) to satellite clinics and facilities within the network
• Engaged, managed, and communicated to all key stakeholders
• Strategized best-practice solutions by analyzing business issues/requirements, workflows, and synthesizing key messages
• Created, modified, and tracked system builds effectively and timely
• Determined user preferences to make critical enhancement decisions
• Analyzed data to ensure that EPIC and CensiTrac references were correctly interfaced across scheduler module
• Created detailed Quality Improvement reports to provide transparency and accountability across multiple departments.

HCXP is a virtual, boutique survey solution provider that offers acute and ambulatory clients the resources to create tailored surveys for delivery at the point of care; this improves access to transparent patient data, which in turn can guide internal process improvements on a granular level across several key measures, including patient satisfaction. Their cloud-based infrastructure, coupled with mobile delivery, incurs fewer overhead costs, allows for nimble, expedient deployment, and gives end-users access to vital patient data in real-time

• Founding member of SaaS start-up focused on HIT
• Responsible for creating and maintaining strategic partnerships, as well as enhancing the overall working environment at HCXP
• Contributed and developed SaaS platform allowing for Point of Care (POC) application to be implemented in multiple locations in targeted locations
• Developed and maintained strategic relationships to ensure client retention
• Internal software implementation including CRM/Mail and other operational applications
• Leading sales initiative and creation of strategic team to promote business via marketing and sales
• Designer and creator of multiple publications and SLA's implemented company wide
• Training & Support entitative developer
• Oversaw day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization

Quantros, Inc., is a leading software and services provider for the healthcare industry in the areas of safety and risk management, quality and performance improvement, accreditation and compliance, real-time surveillance, and centralized decision support

• Singular lead for Michigan Critical Access Hospital Quality Network (MICAHQN) group (38 facilities)
• Facilitated CMS and TJC submissions by analyzing reports to ensure timely and fully fulfilled reimbursement
• 100% successful submissions with zero audit points for assigned facility systems
• Trained, implemented, and supported hundreds of facilities to improve quality of care
• Interpreted and consulted on managing best care practices
• Created and distributed reimbursement reports for BCBSM (MICAHQN group)
• Contributed in developing new tools for advancement in quality
• Specialized in Core Measures algorithms and methodologies
• Utilized clinical and technical expertise to troubleshoot issues with RRM, SEM and ACE applications
• Telecommuting champion awarded multiple commendations for excellent performance
• Nurtured and maintained client relations becoming point person for multiple client groups
• Implemented process changes to improve throughput within division
• Analyzed raw UB and 1400 file formats for application upload measurements

Thomson Reuters is a, in providing tools and vital insights that healthcare managers use to improve the performance of their organization. Thomson Reuters has the largest repository of health care intelligence and benchmark information in the industry

• Assist internal colleagues and external clients with advanced knowledge and technical issues of Solucient/Thomson Reuters hospital data products specializing in Explore, Polaris and Care Discovery
• Provide data systems coaching and training (Tier1 and Tier2); Support client software and hardware issues
• Created instructional documentation and multiple training documents currently utilized by clients to ensure ease of use for Solucient/Thomson Reuters products
• Continually collaborate with key team members to develop and implement new tools and resources that contribute to new business opportunities nationally and improve retention of current clients
• Established and manage strong professional relationships with senior hospital administrator clients providing outstanding customer service
• Created, analyzed and summarized monthly and weekly metric reports measuring key indicators that are distributed to executive groups
• Tested and implemented PGP encryption software utilized by +500 Solucient clients
• Enhanced and tested new data executables to improve overall performance of data loads
• Promoted to Product Support Specialist from Senior Application Support Specialist and awarded opportunity to work remotely by senior management
• Achieved consecutive Senior Application Support Specialist of the quarter(QTR 2, 3 and 4 of 05' & 1st QTR Of 06')
• Recognized 5 times for “Spot Awards” for excellence in customer service.
• Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.

Alternative Resources Corporation (ARC) provides technology management and staffing solutions to Fortune 1000 and mid-sized clients across North America, Reported to site manager of twenty-eight professionals contracted to manage the claims payment process on behalf of Blue Cross Blue Shield

• Worked directly with area physicians and hospital administrators reviewing the status and diffusing concerns related to their BCBS account receivables
• Created excel and access reports specific to the clients requests and needs
• Designed an information technology support request system and implemented new procedural changes
• This system drastically improved customer service and reduced the overall client complaints by 90%,
• Managed call volumes of over 300 hospital and physician clients per week with the highest call resolution rating in the department
• Received promotion to BCBS internet group to support larger client services
• Achieved a 100% renewal rate with an internal client base of 13,000 and external of 4,000 and a five-point rating by Blue Cross Blue Shield for customer satisfaction
• Developed strong project management skills to improve team productivity and problem resolution.