Brett Carnnahan (Glynos)
Wichita,KS
Summary
My passion is building & maintaining relationships with clients to develop long lasting mutually beneficial relationships.
At Freightquote my second year I won the award for most "year over year growth" by going from a book of $150,000 in margin to $455,000 margin, winning me the title of "PRESIDENTS CLUB". I have always enjoyed the competitiveness and challenges that comes with freight. Negotiating rates with carriers and understanding the spot market fluctuations has always been an area I excell in. Having ran my own successful construction business for 3 years I have implemented new processes for discipline, sales, and customer relations.
Overview
10
10
years of professional experience
Work History
Self Employed Fence Contractor & Fence Staining
SOJ Fence & Stain
01.2020 - Current
- Since moving to Wichita in 2020 I've operated, and maintained a fence contracting & staining company. I have been operating the business soley and perform all the necessary task such as:
- Marketing & sales
- Bidding jobs & closing contracts
- Communicating needs & desires to create an enjoyable customer service experience for the client.
- Collecting funds, purchasing materials, & tools
- Scheduling clients for performance of said work
- Arranging proper utility markings for safe digging
- Building strong referral programs to generate future clients
- Ensure call backs and follow up's with past clients are performed swift & decisively.
Account Manager
Tallgrass Freight Company
04.2016 - 12.2019
- Developing a book of clients.
- Cold calling companies to discuss freight solutions & customer service expectations.
- Perform on the spot quotes as well as establishing relationships with carriers for reoccurring lanes.
- Relationship building with carriers to establish long lasting business interactions.
- Provide communication with clients in regards to pickup, delivery & on the road complications.
- Provide quality customer service experiences by communicating customer payment issues, operational issues, potential issues, or any foreseen issues that may arise.
- Tailoring my customer service based on client needs & expectations.
Account Manger
Freightquote
03.2013 - 04.2016
- Making over 150 calls per day allowed myself to build a book of business twice as fast as most.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
GED -
Manhattan High School
Manhattan, KSSkills
- Customer Relations
- Cold Call Sales
- Problem Solving
- Spot Market Knowledge
- Quality Question Asking
- Perfecting Processes
Accomplishments
Freightquote's President's Club in 2014 for best "Year Over Year" Growth. My book of business went from $150,000-$455,000.
Timeline
Self Employed Fence Contractor & Fence Staining
SOJ Fence & Stain
01.2020 - Current
Account Manager
Tallgrass Freight Company
04.2016 - 12.2019
Account Manger
Freightquote
03.2013 - 04.2016
GED -
Manhattan High School
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