Brett Chech
Canton,OH
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Skechers
North Canton, OH
07.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Bed Bath & Beyond
North Canton, OH
03.2006 - 06.2019
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
- Established processes for monitoring customer satisfaction levels.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated with other departments to ensure smooth flow of operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Applied Science - Computer Science
Brown Mackie College
Canton, OH06-2003
Skills
- Customer service
- Employee training
- Inventory management
- Data analysis
- Orientation and training
- Reliability
- Professionalism
- Sales analysis
Timeline
Assistant Manager
Skechers
07.2021 - Current
Assistant Manager
Bed Bath & Beyond
03.2006 - 06.2019
Associate of Applied Science - Computer Science
Brown Mackie College
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