Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brett Cook

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Microsoft Office Suite and multiple WMS software, including JDA.

Overview

5
5
years of professional experience

Work History

Tasker

DHL Supply Chain
11.2023 - Current
  • Improved task completion rates by implementing efficient scheduling and time management strategies.
  • Enhanced client satisfaction through consistent communication and timely updates on project progress.
  • Streamlined workflow processes for increased team productivity and successful project delivery.
  • Mentored junior team members, resulting in improved performance and skill development.
  • Maintained strong relationships with clients to ensure repeat business and long-term partnerships.
  • Conducted thorough research to inform decision-making processes, resulting in more effective strategies.

Waveplanner

Americold
10.2021 - 11.2023
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal loading and unloading procedures.
  • Evaluated incoming shipments for quality issues and processed investigated facility or system errors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Offered expertise in inventory management and current stock levels to internal and external teams and customers to facilitate accuracy and product readiness.
  • Coordinated with vendors to verify timely acquisition and delivery of materials and supplies, avoiding delays.
  • As a member of the Safety Department, developed safety programs to protect workers and reduce injuries and accidents.
  • Developed and implemented office specific policy and procedure updates to improve workflow and productivity.
  • Conducted research to address shipping errors and packaging mistakes, as well as consult with customer inquires.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Frequently trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Crew Member Supervisor

Jimmy John's
05.2020 - 07.2021
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Collaborated with Managers to educate employees on menu and procedural changes.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Handled over $500 worth of cash and card transactions daily with accuracy and efficiency.
  • Managed kitchen staff team of ten employees and assigned various stages of food production.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Consulted with prospective customers on job specifications and contractual agreements.
  • Distributed necessary tasks and duties during each shift.

Card Member Associate

Discover Financial Services
01.2020 - 02.2020
  • Accurately documented calls and caller information in software and made updates to data as needed.
  • Completed connections between callers, departments and professionals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers through phone conversations.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed customer relations through communication and helpful interactions.

Shift Supervisor

Circle Pizza LLC
12.2018 - 06.2019
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Arts - International Studies

University of Utah
Salt Lake City, UT
12.2025

High School Diploma -

Oakmont High School
Roseville, CA
05.2019

Skills

  • Team management
  • Problem resolution
  • Communications
  • Inventory management
  • Customer service
  • MS Office
  • Verbal and Written Communication
  • Critical Thinking
  • WMS Software Proficiency
  • Safety Standards
  • Database Documentation
  • Shipping and Receiving
  • Warehouse Operations

Languages

Spanish
Full Professional
Russian
Elementary

Timeline

Tasker

DHL Supply Chain
11.2023 - Current

Waveplanner

Americold
10.2021 - 11.2023

Crew Member Supervisor

Jimmy John's
05.2020 - 07.2021

Card Member Associate

Discover Financial Services
01.2020 - 02.2020

Shift Supervisor

Circle Pizza LLC
12.2018 - 06.2019

Bachelor of Arts - International Studies

University of Utah

High School Diploma -

Oakmont High School

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Brett Cook