Brett Costello
Executive Business Leader
Raleigh,NC
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Vice President - Business Development & Operations
Covelo Direct
Raleigh, North Carolina
08.2021 - 07.2024
- Spearheaded planning, launch, and development of Covelo Direct, establishing a strong foundation for growth within healthcare staffing industry and positioning company as key player in market
- Designed and managed efficient, scalable operations aligned with organizational goals
- Streamlined processes, optimized workflows, and reduced costs
- Led cross-functional teams to achieve operational excellence, driving continuous improvement and supporting business growth and client satisfaction
- Designed and implemented boutique approach to client and provider engagement, ensuring personalized service delivery and establishing and maintaining effective working relationships with healthcare professionals and nationwide client organizations
- Oversaw recruitment, hiring, and placement processes for Locum Tenens and Direct-Hire positions, ensuring highest standards of candidate quality and client satisfaction
- Collaborated closely with internal teams to ensure seamless operations and exceptional service delivery, optimizing processes to enhance efficiency and effectiveness
- Recruited, hired, coached, and managed diverse and high-performing team of recruiters, sales representatives, and operations support staff, fostering collaborative and results-driven culture
- Developed and executed strategic marketing and business development initiatives that drove brand recognition, expanded market presence, and supported revenue growth.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
Chief Operating Officer
MGA Homecare
Scottsdale , AZ
05.2005 - 07.2024
- Played pivotal role as one of founding members in establishing and scaling MGA Homecare's home health business line, delivering comprehensive private-duty nursing, consumer-directed care, and therapy services across six states
- Designed and managed efficient, scalable operations aligned with organizational goals
- Streamlined processes, optimized workflows, and reduced costs
- Led cross-functional teams to achieve operational excellence, driving continuous improvement and supporting business growth and client satisfaction
- Directed all facets of business development, sales, recruiting, and operations, driving consistent growth and ensuring delivery of high-quality care to clients
- Successfully drove company's growth to achieve consolidated annual revenues exceeding $100 million with $14 million EBITDA, demonstrating strong financial stewardship and strategic business acumen
- Partnered closely with local leaders and cross-functional teams to facilitate Business Development while upholding the highest standards of service, resulting in strong market presence and sustained client satisfaction
- Cultivated and maintained strong relationships with key payers, including insurance companies, Medicaid, and other third-party payers, ensuring favorable contract terms and reimbursement rates that supported the company's growth and financial stability
- Led lobbying efforts to influence healthcare policy, advocating for legislation supporting the home health industry
- I served as principal spokesperson during the successful sale of the company to a private equity firm in February 2020, leading the transaction process and ensuring favorable terms for the business
- Managed 18-month post-sale transition period, ensuring seamless integration of the business into the new ownership structure while maintaining operational continuity and service quality
- Maintained and enhanced service quality through effective collaboration, leadership, and commitment to operational excellence, ensuring that MGA Homecare remained a trusted provider in the industry.
Education
Bachelor of Arts - Political Science
University of Colorado At Boulder
Boulder, CO 01.2001 - 05.2005
Skills
Executive Leadership
Business Development
Building and Coaching Teams
Strategic Account Management
Operations Management
Company Operations Design
Customer Experience
Strategic Planning
Mergers & Acquisitions (M&A)
Business and Financial Analysis
Business Management
Clinical Operations
Data Management
Financial Objectives
Problem-Solving Skills
Project Management
Budget Development
Client Management
Negotiation Skills
Communication
Forecasts
Strategic Development
Customer Service Skills
Sales Initiatives
Communication Skills
Team Leadership
Coaching and Mentoring
Budget Oversight
Sales and Marketing Leadership
Contract Negotiation
Sales Leadership
Staff Recruiting and Retainment
Revenue Generation
Business Planning
Timeline
Vice President - Business Development & Operations
Covelo Direct
08.2021 - 07.2024
Chief Operating Officer
MGA Homecare
05.2005 - 07.2024
Bachelor of Arts - Political Science
University of Colorado At Boulder
01.2001 - 05.2005
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