Brett Crowther
American Fork,UT
Summary
Accomplished Senior Education Manager that is detail-oriented as a finance professional with over 7 years of experience managing broker-dealer operations, ensuring compliance with FINRA, SEC, and other regulatory requirements. Strong leadership skills, with a proven track record of optimizing processes, improving team performance, and enhancing client satisfaction in high-stakes environments. Expertise in securities trading, risk management, and team development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Education Manager
Charles Schwab
10.2020 - Current
- Oversee day-to-day operations of the broker-dealer education department, managing a team of 6 employees to ensure efficient and compliant stocks, options, futures, and forex education.
- Develop and enforce operational policies and procedures to maintain compliance with industry regulations, reducing risk exposure and ensuring best practices are followed.
- Coordinate with legal, risk management, and compliance teams to address regulatory changes and industry developments, proactively adjusting policies and procedures.
- Prepare and present regular reports on team performance and operational efficiencies to senior management.
- Led department performance to meet set key performance indicators.
Education Coach/Education Manager
TD Ameritrade
09.2008 - 10.2020
- Oversaw day-to-day operations of the broker-dealer education department, managing a team of 12 educational coaches.
- Evaluated coaches’ performance and provided constructive feedback to promote continuous improvement.
- Analyzed data and identified strategies for continuous improvement in online and in-person presentations.
- Increased client satisfaction, retention, and engagement.
- Delivered live training in front of hundreds of clients.
Coach/Live Presenter
Investools
09.2004 - 09.2008
- Conduct live trading sessions, offering real-time market analysis, entry/exit strategies, and trade reviews for various financial instruments, including stocks, options, futures, and forex.
- Present market and technical analysis to a diverse group of students, ranging from beginners to advanced traders.
- Develop and lead weekly webinars and in-depth training workshops focused on technical charting, candlestick patterns, risk management, and trading psychology.
- Customize learning materials, including video tutorials, slides, and guides, to simplify complex trading concepts for better understanding.
- Provide 1-on-1 coaching sessions, troubleshooting trade strategies, and improving students’ trading performance.
Education
Bachelor of Science - Political Science
Brigham Young University
04-2020
Associate of Science - General Education
Utah Valley University
Orem, UT04-1997
Skills
- Educational technology
- Performance assessment
- Team Leadership & Development
- Reporting & Analysis
- Client Satisfaction Management
- Cross-functional Collaboration
- Process Improvement & Efficiency
Certification
Series 7 and 63
Timeline
Senior Education Manager
Charles Schwab
10.2020 - Current
Education Coach/Education Manager
TD Ameritrade
09.2008 - 10.2020
Coach/Live Presenter
Investools
09.2004 - 09.2008
Bachelor of Science - Political Science
Brigham Young University
Associate of Science - General Education
Utah Valley University
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