Brett Curtis
Curlew,WA
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Quickly masters new skills and resolves diverse problems through troubleshooting and diagnosis. Adept at working effectively unsupervised.
Overview
19
19
years of professional experience
Work History
Manager
Curlew Store
Curlew, WA
06.2024 - 07.2024
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Field Service Technician III
CPI
Tukwila, WA
06.2016 - 05.2023
- Adjusted functional parts of devices or control instruments according to specifications.
- Disassembled defective machines for repair or replacement of parts.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Responded promptly to emergency service requests from clients.
- Provided technical support to customers over the phone and via email.
- Performed troubleshooting on electronic circuits and systems.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Prepared detailed reports documenting service activities performed on each job site.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed routine maintenance on machinery to ensure optimal performance.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Assistant Sales Manager
The Men's Wearhouse
Auburn, WA
11.2005 - 05.2016
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Developed strategies to increase sales volume and market share.
- Managed a team of sales representatives by providing guidance, training, and support.
- Developed and maintained relationships with key clients to ensure repeat business.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Coordinated trade shows and other events to promote company products or services.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
Education
Some College (No Degree) -
California State University - San Bernardino
San Bernardino, CASkills
- Operations Management
- Staff Development
- Team Leadership
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Troubleshooting and repair
- Positive Attitude
- Training and mentoring
- Power Tools Operation
- Data Collection
Timeline
Manager
Curlew Store
06.2024 - 07.2024
Field Service Technician III
CPI
06.2016 - 05.2023
Assistant Sales Manager
The Men's Wearhouse
11.2005 - 05.2016
Some College (No Degree) -
California State University - San Bernardino
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