Brett D’Alessandro
Bend,OR
Summary
Dynamic professional with extensive experience in staff supervision and customer service, notably at Hilton Hotels then the Uber exclusive Yellowstone Club. Proven track record in problem-solving and process improvement, enhancing operational efficiency and guest satisfaction. Adept at training teams and resolving conflicts, ensuring high standards and seamless operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Lead Rental Agent
Mt Bachelor
Bend, Oregon
12.2016 - Current
- Trained and supervised rental staff to enhance customer service skills.
- Assisted customers in selecting appropriate gear for their day on the mountain.
- Resolved customer inquiries and issues regarding rentals promptly.
Seasonal Warehouse Manager
Lakeridge Marketing
La Pine, OR
09.2015 - Current
- Managed 50 to 70 seasonal
- production staff members.
- Coordinate storage and shipping
- Manage inventory in order to fill purchase orders.
- Responsible for hiring all staff and processing payroll.
- Trained and mentored staff on safety protocols and procedures.
- Implemented process improvements to enhance operational efficiency.
Residential Caretaker Supervisor
Yellowstone Club
Big Sky, MT
06.2012 - 08.2015
- Interviewed and selected new team members
- Supervised Residential Caretaker team
- Assisted with creating schedules
- Created and disseminated training materials
- Ensured YC standards are upheld by enforcing policies and inspecting homes
- Acted as lead contact for both members and guests
- Fulfilled special requests
- Oversaw the greeting and departure processes
- Worked closely with the Housekeeping and Property Management teams
- Acted as back up to the Rental Program Manager in his absence
Guest Service Agent
Hilton Hotels (Hilton Garden Inn & Homewood Suites)
Bozeman, USA
05.2009 - 06.2012
- Managed needs of guests
- Acted as Manager on duty in managers absence on weekends
- Worked with multiple departments to fulfill guest requests
- Assisted guests with check in and check out
- Ensured guest satisfaction by fulfilling and anticipating their needs
- Worked closely with Housekeeping and Maintenance departments to ensure quality and resolve guest issues
- Answered questions about the hotel and local area
- Ensured bill accuracy
- Resolved guest issues
- Assisted with training new employees
Education
Bachelors of Science - Psychology
Montana State University
Bozeman, MT06.2012
Skills
- Staff supervision
- Customer service
- Problem solving
- Conflict resolution
- Staff training
- Guest relations
- Process improvement
References
- Adam Farr, Residential Services Manager at the Yellowstone Club, 406-539-1240
- Scott Wilfling, Head Property Manager at the Yellowstone Club, 406-539-7016
- Riley Church, Owner of Lakeridge Marketing, 503-880-4415
- Ngan Li, Operations at Breed Love Guitars, 541-213-9964
References
References available upon request.
Timeline
Lead Rental Agent
Mt Bachelor
12.2016 - Current
Seasonal Warehouse Manager
Lakeridge Marketing
09.2015 - Current
Residential Caretaker Supervisor
Yellowstone Club
06.2012 - 08.2015
Guest Service Agent
Hilton Hotels (Hilton Garden Inn & Homewood Suites)
05.2009 - 06.2012
Bachelors of Science - Psychology
Montana State University