Brett Dayen

Assistant Manager

Trader Joes

02.2007 - 04.2023

Trader Joes store 34 – Manhattan Beach, CA, Trader joes store 121 – Torrance, CA, Trader Joes store 248 – Hermosa Beach, CA (Grand opening), Trader Joes store 106 – Manhattan Beach, CA, Trader Joes store 29 – Torrance, CA, Trader Joes store 739 – Nashville, TN (Grand opening), Trader Joe’s store 664 -Nashville, TN
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Created employee schedules to align coverage with forecasted demands.
Developed strategy to increase sales and drive profits.
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.