Summary
Overview
Work History
Education
Skills
References
Timeline
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Brett Dempsey

Brett Dempsey

Director of Technology
Frisco,TX

Summary

Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Responsible for managing client relationships and all pipeline activity.

Overview

11
11
years of professional experience

Work History

Director of Technology

Castle Hills Mortgage
06.2023 - Current
  • Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
  • Executed on senior leadership's long-term and mid-term sales technology development goals.
  • Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to the company's vision.

Production Partner

CMG Financial
06.2022 - Current
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.

Production Partner

Movement Mortgage
10.2021 - 06.2022
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.

Junior Loan Officer

Movement Mortgage
08.2020 - 10.2021
  • Examined customer loan applications for loan approvals and denials.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Developed and maintained relationships with local real estate agents.
  • Monitored pipelines to track and log status of loans.

Project Manager Team Leader

Iron Mountain Inc
02.2016 - 08.2020
  • Successfully identified discrepancies and recommended changes to inventory management.
  • Compiled reports of performance data to collaborate with production leaders in implementing new procedures resulting in 50% efficiency improvements.
  • Supervised and motivated staff team leads.
  • Planned, scheduled and delegated daily work.
  • Worked directly with the client, management team, upper management, as well as high level executives to complete projects.
  • Led team huddles daily to boost morale among the team, identify production goals, and set expectations to staff members.
  • Communicated directly with the client in person, by email, or by phone, to meet deadlines and assist with high level inquiries.
  • Created structured guidelines and metrics for production staff members.
  • Supervised and developed project plans for the client's specific needs to ensure the company met any deadline or specific request given.

Imaging Production Manager

Iron Mountain Inc
05.2013 - 02.2016
  • Led tours to prospective clients through record center as well as data management solutions while providing end to end production analysis as well as provided production forecasting and timelines.
  • Communicated daily with various clients by phone directly, through conference calls, or in person.
  • Led conference calls for specific projects daily while creating meeting notes for previous calls as well as topics of discussion for other members of the management team.
  • Managed hard copy to digital copy conversion with a high level technical overview of processes and procedures.
  • Created on boarding procedures for all new employees as a guideline and led on boarding, as well as training, for all contingent workers.
  • Worked directly with other members of the management team as well as upper management on training regiments for all employees.
  • Entered and calculated all employees production statistics, provided analytics, as well as coached employees on points of improvement.

Education

Incomplete Degree - Business Administration

North Central Texas College
Corinth, Texas

Incomplete Degree - Mechanical Engineering

Western Michigan University
Kalamazoo, Michigan

Business Administration

Schoolcraft College
Livonia, Michigan

Skills

  • Customer Communication
  • Microsoft applications skills
  • Production procedures
  • Interpersonal skills
  • Loan Application Preparation
  • Product Knowledge

References

John Reffitt - Iron Mountain Project Supervisor: Work phone - 972.880.4675

Chris Lederer - Operations Manager Movement Mortgage: Work phone - 214-325-2706

Tracey Stillman - Loan Officer CMG Home Loans: Work phone - 303-346-5349

Timeline

Director of Technology

Castle Hills Mortgage
06.2023 - Current

Production Partner

CMG Financial
06.2022 - Current

Production Partner

Movement Mortgage
10.2021 - 06.2022

Junior Loan Officer

Movement Mortgage
08.2020 - 10.2021

Project Manager Team Leader

Iron Mountain Inc
02.2016 - 08.2020

Imaging Production Manager

Iron Mountain Inc
05.2013 - 02.2016

Incomplete Degree - Business Administration

North Central Texas College

Incomplete Degree - Mechanical Engineering

Western Michigan University

Business Administration

Schoolcraft College

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Brett DempseyDirector of Technology