Summary
Overview
Work History
Education
Skills
Timeline

Brett Eakins

Camas,WA

Summary

Dynamic Sales Floor Manager with a proven track record at Advanced Auto Parts, excelling in service excellence and effective team leadership. Enhanced store performance through innovative product displays and conflict resolution, fostering a positive work environment. Skilled in inventory control, I consistently improved customer satisfaction and retention, driving repeat business.

Experienced with sales floor management, encompassing team leadership and customer engagement. Utilizes effective communication and problem-solving skills to enhance team performance and customer satisfaction. Knowledge of retail operations and inventory management, ensuring smooth and efficient store functionality.

Overview

26
26
years of professional experience

Work History

Sales Floor Manager /Assistant to the GM

Advanced Auto Parts
06.2019 - 04.2025
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
  • Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained accurate inventory records for supplies, placing orders as needed to avoid stock shortages or overages.

Retail Sales Professional

O'Reily Auto Parts
01.2018 - 05.2019
  • Conducted product demonstrations for potential buyers, highlighting unique features and benefits of various items.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of popular items.
  • Supported a positive work environment, fostering camaraderie among team members leading to improved performance.
  • Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
  • Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Provided guidance to new hires on store procedures, product information, and sales techniques for success in their role.
  • Enhanced product knowledge, attending regular training sessions on new items and promotional offers.
  • Developed lasting customer relationships by offering personalized shopping experiences tailored to individual preferences.
  • Assisted in opening and closing procedures, ensuring a smooth transition between shifts and proper security measures were followed.
  • Handled cash transactions accurately, maintaining balanced cash registers at the end of each shift.
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.

Network Administrator

Silver Star Cabinets
03.2013 - 10.2017
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
  • Developed and executed comprehensive backup strategy, ensuring data integrity and availability.

Network Administrator

BE Consulting
03.2012 - 12.2013

    Provided remote and on-site network administration for a variety of local small businesses, focusing on Data backup procedures. On-call 24\7 responding quickly to customer needs, troubleshooting a variety of hardware and software.

    • Reduced downtime with proactive identification and resolution of IT issues.
    • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.

Network Administrator /Computer & IT Manager

The Fruit Company
01.2006 - 03.2012
  • Verified continuity of computer and telephone system services for users..
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Implemented network security measures to minimize data loss.
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
  • Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
  • Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
  • Optimized network performance, conducting regular audits to identify and rectify bottlenecks.
  • Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
  • Streamlined network operations with deployment of automated software updates and patch management processes.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented and maintained virtual private networks.

Computer Technician /Network Administrator

Cyclone Computer Systems
01.1999 - 01.2006
    • 2001: Promoted to Network Administrator, servicing a variety of local small businesses in the greater Portland, OR / Vancouver, WA area.
    • Linked computers to network and peripheral equipment.
    • Performed troubleshooting to correct computer hardware and software malfunctions.
    • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
    • Resolved technical issues for clients through remote support, increasing customer satisfaction.
    • Used diagnostic tools to identify hardware failures and replace non-functional components.
    • Set up and maintained user accounts and client access.
    • Implemented data backup solutions to protect vital company information from potential loss.
    • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
    • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
    • Maintained office PCs, networks and mobile devices.

Education

High School Diploma -

Washougal High, Washougal, WA

Skills

  • Trusted keyholder with access management
  • Managing retail personnel
  • Product display skills
  • Inventory control
  • Retail visual merchandising
  • Effective delegation
  • Shrinkage reduction techniques
  • Optimistic outlook
  • Effective team collaboration
  • Service excellence
  • Strong attention to detail
  • Effective troubleshooting skills
  • Proficient in managing multiple tasks
  • Consistent reliability
  • Effective team leadership
  • Adaptability to change
  • Conflict resolution

Timeline

Sales Floor Manager /Assistant to the GM - Advanced Auto Parts
06.2019 - 04.2025
Retail Sales Professional - O'Reily Auto Parts
01.2018 - 05.2019
Network Administrator - Silver Star Cabinets
03.2013 - 10.2017
Network Administrator - BE Consulting
03.2012 - 12.2013
Network Administrator /Computer & IT Manager - The Fruit Company
01.2006 - 03.2012
Computer Technician /Network Administrator - Cyclone Computer Systems
01.1999 - 01.2006
Washougal High - High School Diploma,
Brett Eakins