Brett Eldridge
Newport,KY
Summary
Highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Always looking to expand my knowledge and lend a helping hand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor/Dealer Pencil
Hard Rock Casino
04.2015 - Current
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
Casino Cage Supervisor
Belterra Park
03.2014 - 01.2015
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
- Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
- Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
- Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
- Maintained a secure environment within the cage area by adhering to security protocols and conducting regular surveillance checks.
Poker Room Shift Manager
Hollywood Casino Lawrenceburg
09.2010 - 12.2013
- Enhanced customer satisfaction by effectively managing poker room operations and addressing concerns promptly.
- Increased efficiency in the poker room by regularly updating and maintaining schedules for staff members.
- Ensured a safe and enjoyable gaming environment by enforcing rules and regulations consistently.
- Optimized table utilization, maximizing player participation during peak hours.
- Mentored new dealers and supervisors, ensuring consistent performance standards across the team.
Education
High School Diploma -
Holmes High School
Covington, KY05.1995
Skills
- Time management
- Fraud detection
- Policy enforcement
- Inventory control
- Exceptional leadership
- Strong communication
- Attention to detail
- Casino regulations
- Surveillance monitoring
- Problem solving
- Game knowledge
- Decision making
Certification
- Gaming License for State of Ohio
Additional Information
Spending almost 20 years in the gaming industry has taught me be flexible, yet attentive to detail. I feel with my experience and leadership history I would be a valuable asset to any team. Just recently I have streamlined that supervisor training manual for the Hard Rock Cincinnati Table Games Department. I have designed spreadsheets that are still being used at previous properties. My work ethic and commitment to detail are motivating factors that make me strive to be the best I can be every day.
Timeline
Table Games Floor Supervisor/Dealer Pencil
Hard Rock Casino
04.2015 - Current
Casino Cage Supervisor
Belterra Park
03.2014 - 01.2015
Poker Room Shift Manager
Hollywood Casino Lawrenceburg
09.2010 - 12.2013
High School Diploma -
Holmes High School
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