Brett Elfstrom
Sutton,MA
Summary
Dynamic Branch Manager at Terminix Pest Control with a proven track record in operations management and customer service excellence. Skilled in team supervision and employee development, I implemented process improvements that enhanced service delivery and operational efficiency, driving significant revenue growth through effective cross-selling strategies.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Branch Manager
Terminix Pest Control
11.2015 - Current
- Directed branch operations to ensure alignment with organizational goals and customer satisfaction.
- Implemented process improvements leading to enhanced service delivery and operational efficiency.
- Mentored team members, fostering professional growth and skill development within the branch.
- Analyzed financial reports to identify trends, informing strategic decision-making for resource allocation.
- Oversaw compliance with regulatory requirements, minimizing risks and ensuring operational integrity.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Service Manager
Terminix Pest Control
11.2005 - 11.2015
- Supervised daily operations to ensure high-quality pest control services and customer satisfaction.
- Developed training programs for new technicians, enhancing service quality and operational efficiency.
- Implemented process improvements that reduced service response times and increased team productivity.
- Managed inventory levels, optimizing resource allocation and minimizing service delays.
- Fostered a culture of safety compliance among staff, leading to improved workplace safety records.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Pest Control Technician
Terminix Pest Control
10.2004 - 11.2005
- Managed pest control treatments using integrated pest management techniques.
- Trained and mentored junior technicians on safety protocols and service standards.
- Conducted thorough inspections to identify pest issues and recommend appropriate solutions.
- Collaborated with customers to develop tailored pest management plans.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Outside Sales Representative
Terminix Pest Control
02.2002 - 10.2004
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted on-site assessments to identify pest control needs and recommend solutions.
- Collaborated with technical teams to ensure effective service delivery and customer satisfaction.
- Utilized CRM software to track leads, manage accounts, and optimize sales strategies.
Restaurant Manager
Domino's Pizza
06.2000 - 01.2002
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Developed training programs for new staff, enhancing team efficiency and performance.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Managed scheduling and labor costs, maintaining budget compliance while meeting staffing needs.
McDonald's Crew Member/Swing Manager
McDonald's
10.1993 - 06.2000
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Operated kitchen equipment safely and efficiently, adhering to food safety standards.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Education
Bachelor of Science - Business Management
University of Rhode Island
Kingston, Rhode Island, RINorth Kingstown High School
North Kingstown, RISkills
- Branch operations management
- Customer service
- Team supervision
- Coaching and mentoring
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Sales management
- Staff recruitment
- Customer relationships
- Excellent time management skills
Certification
MA Licensed applicator Category 41, 43
Associate Certified Entomologist
Timeline
Branch Manager
Terminix Pest Control
11.2015 - Current
Service Manager
Terminix Pest Control
11.2005 - 11.2015
Pest Control Technician
Terminix Pest Control
10.2004 - 11.2005
Outside Sales Representative
Terminix Pest Control
02.2002 - 10.2004
Restaurant Manager
Domino's Pizza
06.2000 - 01.2002
McDonald's Crew Member/Swing Manager
McDonald's
10.1993 - 06.2000
Bachelor of Science - Business Management
University of Rhode Island
North Kingstown High School