Brett Frank
Denver,CO
Summary
As a Community Director at Centerspace, I specialize in building high-performing teams, achieving high occupancy rates, ensuring tenant satisfaction, maintaining budget compliance, and upholding property excellence. With eight years of leadership experience in both civilian and military settings, I have excelled in roles such as Community Director, U.S. Army Unit Barracks Manager, and U.S. Army Unit Armor Store Sales Manager. These positions have refined my communication, organization, teamwork, and creative problem-solving skills. My professional journey has been distinguished by several accolades, including the NAA 20 in their 20’s class of 2022, which recognizes emerging leaders in the rental housing industry. I was also honored with the AAMD 2023 Community Manager of the Year award for managing communities of over 500 units. I received the AAMD Defender of Housing award for my effective advocacy in local, state, and federal housing legislation.
Overview
8
8
years of professional experience
Work History
Community Director
Centerspace
Denver, CO
03.2021 - Current
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
- Supervised twelve employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Saved money by operating community within budget.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Improved NOI through rent growth and expense management.
- Ranked Number 1 for top revenue performance company-wide in FY21.
Assistant Community Manager
Centerspace
Jamestown, ND
03.2020 - 06.2021
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Drove facility growth and increased resident morale by planning special activities.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
M1 Armor Crewman
United States Army
Fort Stewart, GA
06.2016 - 05.2019
- Trained and mentored 6 new platoon members and provided assistance on how to perform daily duties, including inventory control and record keeping.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Provided onsite training.
- Directed supporting fire to suppress enemy fire and allow troops to maneuver within action area.
Education
Bachelor of Science - Finance
University of Minnesota - Twin Cities
Minneapolis, MN06.2022
Leadership Lyceum - Organizational Leadership
National Apartment Assocation
Skills
- Financial budgeting and reporting
- Income and expense management
- OneSite, Yardi, LRO and MRI programs
- Multi-family property management
- Fair housing mandates
- Sales and marketing
- Training and development
- Personnel mentoring
- Communication
- Multi-million dollar P&L management
- Risk management
- Regulatory Compliance
- Business Planning
- Contract Negotiation
Affiliations
- 2023 Community Manager of the year
- AAMD 2023 defender of housing recipient
- Two Army Achievement medals
- 3 years of honorable military service
- Army Service Ribbon
- The National Defense Service Medal
- Member of Disabled American Veterans
- NAA 20 in their 20's class of 2022
- Active AAMD committee member
- NAA DE&I Committee member
Timeline
Community Director
Centerspace
03.2021 - Current
Assistant Community Manager
Centerspace
03.2020 - 06.2021
M1 Armor Crewman
United States Army
06.2016 - 05.2019
Bachelor of Science - Finance
University of Minnesota - Twin Cities
Leadership Lyceum - Organizational Leadership
National Apartment Assocation
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