Overview
Work History
Education
Skills
Timeline
Generic

Brett Frische

Sevierville,TN

Overview

13
13
years of professional experience

Work History

Heating, Ventilation, and Air Conditioning Installer

Ridge Valley Heat And Air
07.2023 - Current
  • Enhanced system efficiency by designing and installing customized HVAC solutions for residential and commercial clients.
  • Reduced energy consumption for customers by upgrading outdated heating, ventilation, and air conditioning systems.
  • Ensured customer satisfaction with timely and accurate installations of high-quality HVAC equipment.
  • Collaborated with team members to complete complex installation projects within tight deadlines.
  • Conducted thorough pre-installation assessments to determine proper sizing and placement of HVAC equipment according to manufacturer specifications.
  • Coordinated with other trades on-site to ensure smooth workflow during multi-disciplinary projects involving plumbing, electrical work or construction tasks alongside HVAC installations.
  • Worked overtime, holidays and weekends to accommodate company needs.

Operations Attractions Manager

Ripley's Entertainment
07.2022 - 06.2023
  • Supervised creation of exciting merchandise displays to catch attention of attraction customers.
  • Reported issues to higher management with great detail in a timely manner.
  • Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for organization.
  • Increased profit by streamlining operations.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed strong relationships with vendors/ subcontractors, resulting in better pricing and improved service quality while effectively managing projects and remaining in budget.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Enforced safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Maintained sufficient inventory levels to meet customer demands at all times.

Maintenance Technician/Supervisor

Ripley Entertainment
02.2017 - 07.2022
  • Performed preventative maintenance schedules, verifying equipment safety and function.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational maintenance regulations and enhancing workplace safety with training programs and adherence to OSHA and ADA regulations.
  • Served as the primary point of contact between management and the maintenance team, facilitating clear communication about project objectives and expectations.
  • Followed instructions from management regarding daily job tasks and duties.
  • Excellent communication skills with the ability to work within a team environment and independently when required
  • Organized and detail-oriented with a strong work ethic.
  • Assisted in the planning and execution of facility expansions or renovations while maintaining daily operations.
  • Coordinated emergency response efforts during facility incidents, minimizing damage, protecting team members, and restoring operations swiftly.
  • Reduced downtime, conducting diagnostics and repairs on malfunctioning equipment and completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Replaced worn or broken parts on machines and equipment Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions and Replaced worn or broken parts on machines and equipment
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Rewired and replaced faulty electrical components in equipment.
  • Performed inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Hydraulic ride programming
  • Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner. (tearing down of parts such as pumps, valves, motors and cylinders.
  • Operated varied hand and power tools to complete repairs.
  • Maintained outside miniature golf courses and structures and performed repairs and resolved safety concerns and issues.
  • Repaired drywall and paint within attraction buildings and outside areas visible to guests
  • Worked closely with subcontractors to schedule and perform repairs on equipment not done in house from HVAC, air compressors and construction.
  • Programmed show audio equipment and repaired equipment as needed.
  • Repaired and replaced lighting fixtures inside and outside of all buildings
  • Maintaining Multiple attractions and buildings



Sign Maker

Fastsigns
06.2015 - 02.2017
  • Assisted in the installation of large-scale signs, resulting in successful project completion and positive client feedback.
  • Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
  • Enhanced customer satisfaction by creating custom and high-quality signage for various businesses.
  • Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
  • Completed finish trimming, grommeting, and hemming on signage.
  • Created custom signs for customers with quality builds and careful installation.
  • Installed vinyl on vehicle doors, windows and body panels for partial coverage or complete wraps.

Service Advisor

Mcnelly Whaley Ford Lincoln
06.2014 - 06.2015
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Guest Relations Supervisor

Ripley Entertainment
05.2012 - 06.2014
  • Conducted regular inspections on all attractions, maintaining compliance with safety regulations and ensuring the highest quality experience for guests.
  • Evaluated employee performance periodically, identifying areas of improvement and offering support or additional training as needed.
  • Managed daily operations of attractions, ensuring smooth functioning and minimal downtime.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created large cash deposits while maintaining accuracy and efficiency.
  • Coordinated with maintenance teams to address any technical issues promptly, reducing attraction closures and wait times.

Guest Relations Cashier

Ripley Entertainment
02.2011 - 05.2012
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Greeted customers entering attractions and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs at multiple locations.
  • Upsold additional products and combination deals to customers, increasing revenue.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Restocked and organized merchandise in redemption counters.
  • Used POS system to enter orders, process payments, and issue receipts.

Education

Sevier County High School
Sevierville, TN
06.2012

Skills

  • Attention to Detail
  • Customer Service
  • Sales and Upselling
  • Staff Training
  • Computer Skills
  • MS Office/ MS Word
  • Staff Supervision
  • Accounts Payable and Receivable
  • Billing and coding
  • Bank Deposit Reconciliation
  • Time Management
  • Teamwork
  • Communication
  • Maintenance and Mechanical expertise
  • Hand and power tools

Timeline

Heating, Ventilation, and Air Conditioning Installer

Ridge Valley Heat And Air
07.2023 - Current

Operations Attractions Manager

Ripley's Entertainment
07.2022 - 06.2023

Maintenance Technician/Supervisor

Ripley Entertainment
02.2017 - 07.2022

Sign Maker

Fastsigns
06.2015 - 02.2017

Service Advisor

Mcnelly Whaley Ford Lincoln
06.2014 - 06.2015

Guest Relations Supervisor

Ripley Entertainment
05.2012 - 06.2014

Guest Relations Cashier

Ripley Entertainment
02.2011 - 05.2012

Sevier County High School

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