Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stasha Frische

Sevierville,TN

Summary

Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management.

Overview

13
13
years of professional experience

Work History

Assistant Coach

FACE Amusement
02.2024 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers and keeping aligned with FACE core values.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Assisted on the floor with redemption and greeting stations as needed, making sure guests were taken care of in a timely and efficient manner all while giving excellent customer experiences.

Client Service Representative

SmartBank
04.2023 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Offered troubleshooting advice to assist customers with technical issues and navigating the mobile app and website.
  • Met customer call guidelines for service levels, handle time and productivity.

Marketing Assistant

Ripley Entertainment
11.2022 - 03.2023
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Organized and edited photo and video file folders.
  • Assisted with Group Sales reservations as well as Guest Services related calls/ emails.
  • Responded to reviews about each of our attractions, addressing negative issues as needed.

Assistant Manager Attractions

Ripley Entertainment
03.2021 - 11.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created large cash deposits while maintaining accuracy and efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by reconfiguring employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Guest Relations Supervisor

Ripley Entertainment
05.2016 - 03.2021
  • Managed day-to-day operations of attractions, ensuring all interactives were in working order, attractions were cleaned regularly, stocking redemption and retail areas, breaking cashiers.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services/refunds to maintain high guest satisfaction rates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created large cash deposits while maintaining accuracy and efficiency.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted with deposit reconciliation, arcade collections, month end inventories for retail, redemption, and candy.

File Clerk

State Of Tennessee
12.2015 - 05.2016
  • Examined, categorized, and sorted incoming documents.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Operated office equipment to scan and copy documents.
  • Assisted with data entry and administrative support tasks to help meet team goals.

Floor Supervisor

Wonderworks
07.2015 - 12.2015
  • Managed day-to-day operations of attractions, ensuring all interactives were in working order, attractions were cleaned regularly, stocking redemption and retail areas, breaking cashiers.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services/refunds to maintain high guest satisfaction rates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Guest Services Supervisor

Island Hospitality
04.2015 - 07.2015
  • Managed day-to-day operations of attractions, ensuring all interactives were in working order, attractions were cleaned regularly, stocking redemption and retail areas, breaking cashiers.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services/refunds to maintain high guest satisfaction rates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Guest Relations Supervisor

Ripley Entertainment
05.2013 - 04.2015
  • Managed day-to-day operations of attractions, ensuring all interactives were in working order, attractions were cleaned regularly, stocking redemption and retail areas, breaking cashiers.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services/refunds to maintain high guest satisfaction rates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created large cash deposits while maintaining accuracy and efficiency.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Ripley Entertainment
03.2012 - 05.2013
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in redemption counters.
  • Encouraged customers to make additional purchases by highlighting current deals on combination tickets.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked closely with supervisors to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Sevier County High School
Sevierville, TN
05.2012

Skills

  • Business Communications
  • Time Management
  • Sales Expertise
  • Office Administration
  • Team Leadership
  • Data Entry
  • Employee Training
  • Adaptable and Flexible
  • Guest Services Assistance

Timeline

Assistant Coach

FACE Amusement
02.2024 - Current

Client Service Representative

SmartBank
04.2023 - 02.2024

Marketing Assistant

Ripley Entertainment
11.2022 - 03.2023

Assistant Manager Attractions

Ripley Entertainment
03.2021 - 11.2022

Guest Relations Supervisor

Ripley Entertainment
05.2016 - 03.2021

File Clerk

State Of Tennessee
12.2015 - 05.2016

Floor Supervisor

Wonderworks
07.2015 - 12.2015

Guest Services Supervisor

Island Hospitality
04.2015 - 07.2015

Guest Relations Supervisor

Ripley Entertainment
05.2013 - 04.2015

Cashier

Ripley Entertainment
03.2012 - 05.2013

High School Diploma -

Sevier County High School

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Stasha Frische