Brett Green
Zelienople,PA
Summary
Accomplished Ohio Platform Fixed Operations Director at #1 Cochran Automotive Group, adept in revenue generation and team building. Excelled in enhancing service delivery and customer satisfaction across 34 locations, leveraging skills in data management and staff development. Proven track record in implementing effective pricing policies and driving significant financial growth.
Overview
20
20
years of professional experience
Work History
Ohio Platform Fixed Operations DIrector
#1 Cochran Automotive Group
05.2019 - Current
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Highly Proficient with CDK Software.
- Built and maintained Service Labor Grids to maximize revenue.
- Cultivated strong internal, customer, and manufacturer relationships.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Directed fixed operations oversight for 34 locations, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Supervised mechanics, service advisors and sales personnel.
- Strong knowledge of all items related to running a successful Parts Department/Inventory Management
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Fixed Operations Director
Day Automotive Group/Lithia
06.2012 - 04.2019
- Oversaw Two Franchises on one Automotive Campus
- Monitored financial performance through daily reports.
- Cultivated strong internal, customer, and manufacturer relationships.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Supervised mechanics, service advisors and sales personnel.
Parts Manager
Bobby Rahal Mercedes
11.2004 - 05.2012
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in various shops.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Implemented a sales by source strategy to increase the breadth of inventories while reducing the on hand value of the overall inventory.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
Education
No Degree - Business Administration And Management
Chipola College
Marianna, FLSkills
- Developing managers
- Preparing budgets
- Pricing policies
- Staff Training and Development
- Revenue Generation
- Employee Development
- Data Management
- KPI Tracking
- Team building
Timeline
Ohio Platform Fixed Operations DIrector
#1 Cochran Automotive Group
05.2019 - Current
Fixed Operations Director
Day Automotive Group/Lithia
06.2012 - 04.2019
Parts Manager
Bobby Rahal Mercedes
11.2004 - 05.2012
No Degree - Business Administration And Management
Chipola College
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