Service Manager 2004-2007
• Organizing and managing the administrative and customer service functions of the Commercial Electrical Service Department.
• Estimating, managing, and billing of small commercial electrical contracts under $20k and increasing total yearly billing an average of 20% per year.
• Proactive and reactive management of all service personnel including training, motivation, career development, annual reviews and meeting company weekly safety requirements.
• Responsible for the efficient operation of the Commercial Service Department and related expenses.
• Maintaining positive verbal and written communication with existing customers.
• Responsible for cultivating new client relations and customer base increase to meet or exceed sales goals.
Service Electrician 2002-2004
• Organizing and managing daily schedule and billing administration.
• Maintaining positive and professional communication with customers.
• Troubleshooting and electrical problem resolution for customers in commercial retail businesses, warehouses, data centers, and commercial office spaces.
• Installing and troubleshooting voice and data cabling for commercial customers.
Commercial Wireman 1998-2002
• Applying electrical theory and load calculations to commercial electrical installations.
• Installation of voice and data distribution systems.
• Electrical installation both new and remodel for commercial buildings such as warehouses, single and multi-floor office buildings, data centers, server rooms, tenant improvements, and backup power systems.
• Installations of commercial electrical power systems in compliance with National Electrical Code
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.