Summary
Overview
Work History
Education
Skills
4-H Project Leader
Timeline
SalesAssociate

Brett Harrell

Lansing,USA

Summary

Highly efficient worker in both forklift, team leader, and sewing well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Associate

First Colony Books
10.2022 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.

Forklift Operator

Peckham Industries Inc
01.2013 - 09.2020
  • I worked independently as well as in a team setting
  • I picked orders, performed quality control as needed, worked anywhere I was needed
  • Shipping department on SPIE side was my home base usually: I have worked in receiving, E-Orders, OCIE, inventory, data entry as well
  • Many times, I would get pulled to the side to complete other tasks as asked of me including inspecting helmets, kitting supplies, de-kitting
  • Etc
  • Before I left, I was suggested to be part of the supervisory training program through Peckham
  • I am detail oriented and remember at least 15-digit numbers.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Communicated with floor managers to determine merchandise placement.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Manually counted Number of picked and packaged orders for any loss.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Prevented waste when transferring materials between transport containers and processing equipment.

Team Leader

Apparel, Peckham Industries Inc
05.2011 - 01.2013
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Led team of 25 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Molded team and embraced change to adapt within dynamic market.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.

Sewing Machine Operator

Peckham Industries Inc
03.2008 - 05.2011
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
  • Supported performance targets by maintaining clean and neat work areas.
  • Prevented materials waste by completing accurate measurements and precise cuts.
  • Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
  • Handled custom adjustments to create pieces meeting unique customer requirements.
  • Finalized products by attaching hardware, labels and tags and preparing shipments.
  • Observed machine production to check operations and proactively adjust settings to maintain targets.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Verified quality of completed work against project specifications to assess conformance with targets.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders.
  • Checked conformance of finished pieces with rulers.

Assistant Teacher

Rainbow Child Development Center
08.2005 - 03.2008
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Incorporated music and play into developmentally appropriate activities.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Created and implemented diverse educational strategies to boost development.
  • Monitored and enforced adequate supply and material inventory.
  • Partnered with supervisor to implement ADA standards on playground and in common areas.
  • Arrived at assigned areas on time, prepared and ready to work.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Helped children put on coats, gloves and other cold-weather items in preparation for outdoor activities.
  • Modeled appropriate activities and positive behavior management.
  • Maintained positive demeanor to facilitate stable, consistent environment.
  • Maintained childcare center schedule in alignment with parent needs.
  • Updated records of contact, medical and progress information.
  • Assisted older children with homework assignments, providing support and mentoring.
  • Repaired office equipment and children's play area toys.
  • Attended to office operations and required paperwork.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Lansing Community College

Eaton Rapids High School

Skills

  • Practice Management
  • Result Interpretation
  • Work Planning and Prioritization
  • Data Entry
  • Customer Service
  • Verbal and Written Communication
  • File and Records Management
  • MS Office
  • Computer Skills
  • Attention to Detail
  • Handheld Scanners
  • Dietary Restrictions
  • Folding Clothes
  • Hospitality Management
  • Performance Evaluations
  • Calendar Management
  • Constructive Feedback
  • OSHA Requirements
  • Job Assignments
  • General Housekeeping
  • Shipment Optimization
  • Project Reporting
  • Event Coordination
  • Program Support
  • Cardboard Baling
  • Professional and Courteous
  • Machinery Upkeep
  • Dispute Mediation
  • Guest Satisfaction
  • Belt Conveyors
  • Employee Relationships
  • Verifying Shipments
  • Chemical Cleaners
  • Working with Teammates

4-H Project Leader

I have been in 4-H since i was 7 years old. As a Project Leader i teach children ages from 5 to 18 to show small animals. I also teach them about sewing. The chances to show children that they are the ones to go forward and change the world. 4-H allows children to learn , engineering, livestock, arts, crafts, writing, leadership, growing plants, baking, and many other things. There is so much it does to encourage children and allow them to explore things they can achieve. 

Timeline

Associate

First Colony Books
10.2022 - Current

Forklift Operator

Peckham Industries Inc
01.2013 - 09.2020

Team Leader

Apparel, Peckham Industries Inc
05.2011 - 01.2013

Sewing Machine Operator

Peckham Industries Inc
03.2008 - 05.2011

Assistant Teacher

Rainbow Child Development Center
08.2005 - 03.2008

Lansing Community College

Eaton Rapids High School

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Brett Harrell