Brett Hendrickson

Developed strong relationships with community partners to enhance available resources for residents.

• Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
• Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
• Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
• Led regular staff meetings to ensure clear communication of goals, responsibilities, and updates within the team.
• Conducted thorough orientations for new residents to foster familiarity with the community's policies, services, and amenities.
• Continuously sought professional development opportunities in order to stay current on industry trends and best practices while implementing new strategies within the community.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Solved grievances and complaints by collaborating with residents.
• Streamlined communication between residents and management through effective coordination of meetings and events.
• Implemented innovative strategies to increase resident engagement in community activities and initiatives.
• Conducted interviews and employee performance evaluations

• Monitored medication storage area to maintain medication security and control.
• Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
• Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
• Reviewed patient progress to document effects of any prescribed medication.
• Reordered medication to maintain adequate supply.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided compassionate care to residents, improving their overall well-being and satisfaction.
• Supported needs of 30+ residents under long-term care.