Brett Horner
Oxford
Summary
Experienced Customer Service Manager offering over 5 years of experience dedicated to boosting customer service excellence with people-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Skechers
02.2023 - 12.2024
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Frequently collaborated on weekly district and regional corporate meetings.
- Hosted a number of Skechers corporate visits, maintained near perfect but always improving scores each time.
- Led many B2B events with other businesses in the area throughout the year including tax free purchases.
Assistant Store Manager
Skechers
02.2022 - 02.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Manager
Mitchell's Grocery
10.2017 - 02.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing inefficiencies
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Built partnerships with internal and external departments in order to meet goals and create solutions
Education
Associate of Arts - Business Administration
Booneville, Mississippi05.2020
High School Diploma -
Baldwyn High School
Baldwyn, Mississippi05.2018
Skills
- Inter-department collaboration
- Customer Service Relations
- Shipping, receiving, and warehousing
- Skilled recruiter and trainer
- Sales expertise and cash/credit handling
- Excellent time management skills
Timeline
Store Manager
Skechers
02.2023 - 12.2024
Assistant Store Manager
Skechers
02.2022 - 02.2023
Customer Service Manager
Mitchell's Grocery
10.2017 - 02.2022
High School Diploma -
Baldwyn High School
Associate of Arts - Business Administration
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