Brett Ingram
Elk
Summary
As the driving force behind Ingram Restoration, I leveraged exceptional customer service and operations management skills to propel the company towards sustainable growth. My leadership fostered a culture of excellence, significantly enhancing client satisfaction through innovative strategies and meticulous attention to detail.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
I have a special kind of love for the Railroad. I am knowledgeable about train parts, what they are used for, routes and the importance of operations.
Overview
11
11
years of professional experience
Work History
Business Owner
Ingram Restoration
08.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Business Owner
Ingram Restoration
03.2019 - 01.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Interacted well with customers to build connections and nurture relationships.
Business Owner
Ingram Restoration
01.2014 - 01.2019
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Welding Certification - Welding
Pikes Peak Community College
Colorado Springs, CO06-2017
Bachelor of Science - Forestry/ Ecological Restoration
The University of Montana
Missoula, MT01-2016
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Hard Working/Dependable
- Team collaboration and leadership
- Project management
- Issue resolution
- Operations management
- Coaching and mentoring
- Incident response
- Verbal and written communication
Timeline
Business Owner
Ingram Restoration
08.2023 - Current
Business Owner
Ingram Restoration
03.2019 - 01.2023
Business Owner
Ingram Restoration
01.2014 - 01.2019
Welding Certification - Welding
Pikes Peak Community College
Bachelor of Science - Forestry/ Ecological Restoration
The University of Montana
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