Summary
Overview
Work History
Skills
Timeline
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Brett Johnson

Spokane Valley

Summary

Highly motivated and decorated professional with a decade of experience in sales, management, leadership, and building customer relationships. Driven, eager, and ready for any challenge. Innate charisma and the need to help others have built my skills of rapport and relatability to aide people in all walks of life.

Overview

15
15
years of professional experience

Work History

Front End/Membership/Member Services

Costco Wholesale
Spokane Valley
09.2021 - Current
  • Cashiered and assisted other cashiers with member check-outs
  • Ran the self-checkout line
  • Selected to join the upgrade team to upgrade members to executive member status
  • Assisted customers with finding items and recommended products to suit their needs
  • Checked receipts at the door for accuracy and made sure customers were charged appropriately
  • Processed returns and returned items to the floor when needed
  • Checked employees in and out before business hours maintaining a secure work environment
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Men's Personal Stylist

Nordstrom
Spokane
01.2014 - 09.2021
  • Go-to sales representative for men's styling and personal shopping
  • "Pace setter" at the Spokane store, selling $500,000+ per year since 2016
  • Recognized with one of Nordstrom's highest honors, sales achievement "All-Star" in 2015
  • Assistant Manager of men's apparel, 2015-2016
  • Top sales in style board (mobile styling)
  • Use of multiple in store apps via POS and mobile devices to assist customers with orders, styling, shipping needs, returns, etc.
  • Routinely in the top 5 for daily sales numbers
  • Manages customer relationships on a constant basis to drive continued sales and patronage
  • Expert in merchandising, promoting products, and upselling
  • Assists in fitting appointments to ensure customer satisfaction
  • Driven to deliver a stellar experience, growing continued loyalty to the store and to my own business
  • Started in sales for Kid's shoes, achieved a customer service all-star award within the first year of employment
  • Assistant manager of Men's Sportswear from 2021-2013
  • Manager of Men's Rail department in 2013
  • Guided, trained, and mentored my teams to achieve and exceed sales goals and customer needs
  • Served as Manager In Charge for the store as needed
  • Coached others on customer outreach and growing business
  • Planned and directed staging and placement of department merchandise to increase visibility and boost sales numbers
  • Expertly responded to and resolved a variety of escalated customer issues

Sales/Management

Nordstrom
Anchorage
01.2011 - 01.2014
  • Managed daily operations of retail store to enhance customer experience.
  • Trained and developed sales team to improve product knowledge and service skills.
  • Oversaw inventory management processes to maintain optimal stock levels.
  • Implemented visual merchandising strategies to attract customers and drive sales.
  • Coordinated promotional events to engage customers and boost foot traffic.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Skills

  • Customer service
  • Problem-Solving
  • Sales
  • Leadership
  • Mentoring
  • Social media
  • Styling
  • Handling conflict
  • Customer outreach
  • Recruiting
  • Time management
  • Management
  • Maximizing Profit
  • Relationship building
  • Self starter
  • Teamwork
  • Computer and mobile app use
  • Networking
  • Team building
  • Training

Timeline

Front End/Membership/Member Services

Costco Wholesale
09.2021 - Current

Men's Personal Stylist

Nordstrom
01.2014 - 09.2021

Sales/Management

Nordstrom
01.2011 - 01.2014

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